[...]... Knowledge- Related Effectiveness and Efficiency, 245 Knowledge Effectiveness and Efficiency, 245 Knowledge Effectiveness, 245 Knowledge Efficiency, 245 Knowledge Management Effectiveness and Efficiency, 246 Knowledge Management Effectiveness, 246 Knowledge Management Efficiency, 246 Chapter 8 People- Focused Knowledge Management Expectations 248 Premise: People- Focused Knowledge Management Supports Global Excellence,... Chapter 7 People- Focused Knowledge Management in Daily Operations 213 Premise 7-1: Knowledge Drives Enterprise Performance, 213 Premise 7-2: Knowledge Must Be Managed, 213 Premise 7-3: Effective Knowledge Management Must Be PeopleFocused, 213 Premise 7-4: Six Factors Determine Personal Knowledge- Related Effectiveness, 213 The Vigilant Knowledge Company Example, 214 New Generation Knowledge Management, ... Knowledge Management Is Different, 218 New Opportunities Require New Efforts and Directions, 222 Perspectives on New Generation Knowledge Management, 222 Deliberate and Systematic Knowledge Management, 225 New Generation Knowledge Management Foci, 227 Contents xiii People Focus, 227 Enterprise Focus, 228 Technology Focus, 230 The Bar Has Been Raised — NGKM Implications, 230 Starting the Knowledge Management. .. automated to assist them or be executed autonomously These are 8 People- Focused Knowledge Management the knowledge- related functions that we often complement with knowledge- based system (KBS) applications Knowledge Intensity Knowledge intensity of work is a function of several factors Increased knowledge intensity is a function of how much knowledge and understanding a person must possess and apply when... Approaches, 281 Knowledge Surveys and Knowledge Audits, 283 Knowledge Assets Mapping — Intellectual Capital Inventorying, 283 Knowledge Landscape Mapping, 284 Knowledge Mapping (K-MAPs), 286 Competitive Knowledge Analysis, 287 Knowledge Flowcharting and Analysis (KFA), 287 Knowledge Diagnostics, 288 Critical Knowledge Function Analysis (CKFA), 289 Knowledge (Management) Benefit Assessment (KBA), 290 Information... Examples of Knowledge Management Practices and Initiatives 298 General Business Focus, 299 Intellectual Asset Management Focus, 299 Innovation and Knowledge Building Focus, 300 Knowledge Sharing and Information Transfer Focus, 301 Information Technology-Based Knowledge Capture and Delivery Focus, 302 20 Knowledge Management Initiatives and Practices, 303 Contents xv Appendix C Memory and Knowledge Categorizations... Conventional Knowledge Management, 234 New Generation Knowledge Management Challenges, 235 Knowledge -Focused Mentality and Corporate Culture, 237 The Enterprise Culture, 239 Four Key Knowledge Management Thrusts, 240 The Power of Role Models, Examples, and Practices, 240 Making Everybody Understand, 241 Understanding the Enterprise Direction and Context, 241 The Service Paradigm, 242 Knowledge- Related... Integrative Management, 270 In Complex Businesses, Better Practices Are Required, 272 Intellectual Work Is Indeed Complex, 273 How Do We Implement Integrative Management? , 274 Final Thoughts, 276 Our Present Direction, 276 The Societal Conundrum — What Shall We Do?, 278 Appendix A Examples of Knowledge Management Analysis Approaches 281 Knowledge Vigilance Survey Approaches, 281 Knowledge Surveys and Knowledge. .. Example, 248 What Future Knowledge Management Business Users May Expect, 252 The Business Environment Is Under Pressure, 254 Success Relies on Knowledgeable Behavior, 255 Expected Knowledge Management Developments, 257 The Changing Workplace, 263 Knowledge Will Be Bought and Sold, 266 Societal Side-Effects, 267 We Are Far From Finished!, 268 xiv Contents New Enterprises and Integrative Management, 269 Objectives... enterprise’s governance People Acquire, Possess, and Use Knowledge in Remarkable Ways! This book builds its case on our present understanding of how people work with their minds, the role of knowledge in conducting work, and how that translates into effective actions for the enterprise, the people themselves, and other stakeholders It also builds on understanding recent cognitive science and management theories, . Efficiency, 246 Knowledge Management Effectiveness, 246 Knowledge Management Efficiency, 246 Chapter 8 People- Focused Knowledge Management Expectations 248 Premise: People- Focused Knowledge Management. Implications, 230 Starting the Knowledge Management Practice, 231 Problems with Conventional Knowledge Management, 234 New Generation Knowledge Management Challenges, 235 Knowledge -Focused Mentality and. of management that is required to release the power of knowledge in action.” — Francisco J. Carrillo, Professor of Knowledge Management, Center for Knowledge Systems, ITESM “In People- Focused Knowledge