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0 RELEVANCE OF INFORMATION TECHNOLOGY GRADUATES’ COMPETENCIES TO THE INDUSTRY NEEDS A Dissertation Presented to the Faculty of the Graduate School Southern Luzon State University, Lucban, Quezon, Philippines In Collaboration with Thai Nguyen University, Socialist Republic of Vietnam In Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy in Educational Management Bui Ngoc Tuan (Future) April, 2014 i APPROVAL SHEET In partial fulfillment of the requirements for the degree of Doctor of Philosophy in Educational Management, this research entitled “RELEVANCE OF INFORMATION TECHNOLOGY GRADUATES’ COMPETENCIES TO THE INDUSTRY NEEDS” has been submitted by Bui Ngoc Tuan (Future) and is hereby recommended for oral examination. DR. CONRADO ABRAHAM Research Adviser Approved by the Oral Examination Committee, in partial fulfillment of the requirements for the degree Doctor of Philosophy in Educational Management offered by Southern Luzon State University, Republic of the Philippines in collaboration with Thai Nguyen University, Socialist Republic of Viet Nam DR. …………………… Member DR…………………………. Member DR………………………… Member DR. ……………………… Member DR. ………………………… Chairman Accepted in partial fulfillment of the requirements for the degree of Doctor of Philosophy in Educational Management offered by Southern Luzon State University, Republic of the Philippines in collaboration with Thai Nguyen University, Socialist Republic of Viet Nam APOLONIA A. ESPINOSA, Ph.D. WALBERTO A. MACARAAN, Ed .D Dean, Graduate School Vice President, Academic Affairs Date___________________ ii ACKNOWLEDGEMENT Sincerest appreciation is extended to the following individuals who in their own special ways have made this dissertation a reality: Hon. Dr. Cecilia Gascon, President of Southern Luzon State University, Republic of the Philippines, for her immeasurable contribution in the development of the joint program of Doctor of Philosophy in Educational Management between Southern Luzon State University and Thai Nguyen University; Prof. Dr. Dang Kim Vui, President of Thai Nguyen University, the Socialist Republic of Vietnam for his approval in the offering of Doctor of Philosophy in Educational Management program in cooperation with the Southern Luzon State University, Philippines; Prof. Dr. Tran Van Dien, Rector of Thai Nguyen University of Agriculture and Forestry, for his invaluable assistance in the establishment of the Doctor of Philosophy in Educational Management program in cooperation with the Southern Luzon State University, Philippines; Dr. Nguyen Tuan Anh, Former Director of the International Training Center, Thai Nguyen University, for his enthusiasm in the establishment of the Doctor of Philosophy in Educational Management program in cooperation with the Southern Luzon State University, Philippines; The Panel of Examiners, for their remarkable comments, suggestions and recommendations to enhance this thesis manuscript; Dr. Conrado Abraham, his thesis adviser, for his unparalleled guidance and advice in conducting this research; The Visiting Professors including Dr.Arivalan, Dr. Balakrishnan, Dr. Walberto A. Macaraan, Dr. Lee Kar Ling, Dr. W.Johnson, Dr. Teresita V. de la Cruz, and Dr. iii Apolonia A. Espinosa and other professors, for sharing their most precious time and abundance of knowledge during the whole duration of this study; The information and communication departments in the provinces: Thai Nguyen, Bac Giang, Bac Kan, Police Bac Kan, National Academy of Public Administration for approving the request to conduct the study; The Graduates – respondents of the study, for their active involvement, without their cooperation, the result of this dissertation could not have been possible; His loving classmates and colleagues, for the endless support and friendship which inspired the researcher to do his best in finishing the study; His wife, his son and his parents, for their encouragement, financial, moral and spiritual supports for continuously believing that he can finish the task to the best of his abilities Bui Ngoc Tuan (Future) iv TABLE OF CONTENTS APPROVAL SHEET i ACKNOWLEDGEMENT ii TABLE OF CONTENTS iv LIST OF TABLES vi LIST OF FIGURES viii ABSTRACT Error! 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CHAPTER I INTRODUCTION Background of the Study 5 Objectives of the study 8 Hypothesis 8 Significance of the study 8 Scope and limitations 9 Definition of terms 10 II REVIEW OF RELATED LITERATURE AND STUDIES Research paradigm 35 Relevance and satisfaction 35 III RESEARCH METHODOLOGY Locale of the Study 37 Research Design 39 Population and sampling 39 Research instrumentation 41 Data gathering procedure 41 Statistical Treatment 41 v Descriptive interpretation of the scale 43 IV RESULTS AND DISCUSSIONS V SUMMARY, FINDING, CONCLUSION AND RECOMMENDATION Summary 69 Conclusions 70 Recommendations 70 BIBLIOGRAPHY 72 APPENDICES 75 Apendices A………………………………………………………………………………… 76 Apendices B……………………………………………………………………………………77 RESEARCH PROFILE…………………………………………………………………….163 vi LIST OF TABLES Table1 : Frequency and Percentage Distribution of the Respondents 40 Table 2: Frequency and Percentage Distribution of the units surveyed 40 Table 3: Graduation student capacity about qualifications and skills 45 Table 4 : Specialized capacity of graduation students 46 Table 5: Assessing work ability of graduation students Table 6: Industry’s knowledge requirement to IT graduation students Table 7: Industry’s skill requirement to IT graduation students Table 8: Industry’s working attitude requirement to IT graduation students Table 9: Level Knowledge training needs of industry for IT graduates Table 10: Level Skills training needs of industry for IT graduates Table 11: Level Attitude training needs of industry for IT graduates Table 12: The Mean and Standard Deviation Table 13: Correlations Table 14: The Mean and Standard Deviation Table 15: Correlations Table 16: The Mean and Standard Deviation Table 17: Correlations Table 18: Level of competency and satisfaction of IT graduates and the training needs of the industry (Skill and qualities- knowledge) Table 19: Level of competency and satisfaction of IT graduates and the training needs of the industry (Professional capacity - knowledge) Table 20: Level of competency and satisfaction of IT graduates and the training needs of the industry (Work ability - Attitude) Table B 1.1 Reliability Statistics Cronbach's Alpha of Skill and qualities - Professional capacity - Work ability Table B.1.2 : Frequency, percentage and Distribution of the Respondents Table B 1.3: The IT curriculum of Thai Nguyen University. Table B 1.4 : Questionnaire for employer survey 48 49 50 52 53 54 54 55 56 58 58 58 59 60 61 63 75 78 81 85 vii Table B.1.5 SURVEYS FORM LEVEL OF SATISFACTION OF GRADUATES COMPETENCIES Table B 1.6: Online questionnaire Table B 1.7: SURVEYS FORM LEVEL OF SATISFACTION OF GRADUATES COMPETENCIES Table B 1.8: Mean Distribution of the Responses According to Skill and qualities Needs Table B 1.9: Mean Distribution of the Responses According to Professional capacity Needs Table B 1.10: Mean Distribution of the Responses According to Work ability Needs Table B 1.11: Mean Distribution of the Responses According To Knowledge Needs Table B 1.12: Mean Distribution of the Responses According to Skills Needs Table B 1.13: Mean Distribution of the Responses According To Attitude Needs Table B 1.14: Level Knowledge training needs of industry for IT graduates Table B 1.15: level Skills training needs of industry for IT graduates Table B 1.16: level Attitude training needs of industry for IT graduates Table B 1.17: The Mean and Standard Deviation Table B 1.18: Correlations Table B 1.19:The Mean and Standard Deviation Table B 1.20: Correlations Table B 1.21:The Mean and Standard Deviation Table B 1.22: Correlations Table B 1.23: level of competency and satisfaction of IT graduates and the training needs Table B 1.24: level of competency and satisfaction of IT graduates and the training needs Table B 1.25: level of competency and satisfaction of IT graduates and the training Table B 1.25: Da ta industry’s need Table 126: Data graduates need 89 92 98 104 105 105 106 106 107 108 108 109 109 111 111 112 112 113 113 114 116 116 131 viii LIST OF FIGURES Figure 1. Competencies model 23 Figure 2. Research diagram 35 Figure 3. Location of Thai Nguyen University 37 ix INTRODUCTION According to international assesment agencies on Information Technology and Communication, Vietnam has informantion technology and communication development index (IDI) ranking at 86 out of 161 nations and rank 4 th position in Southern East Asia (2012). Networked Readiness Index (NRI) of Vietnam ranked at 84 out of 144 nations and 5 th position in Southern East Asia in 2012. Regarding to information technology industry, Vietnam ranked at 8 th worldwide on software processing activities (according to Tholon Corporation, 2011), stays on top ten nations in Pacific Asia and top thirty worldwide (according to report of Gartner Corporation in 2012). Vietnam has been highly considered on public service and application of information technology on State Agencies. For the norms of electronic Administration/Government, Vietnam has been classified at 4 th position in South East Asia and 81 out of 190 nations in 2012. Regarding human resource quality, Vietnam has ranked at 101 out of 161 nations in 2012 and highly considered on education qualification of mathematics and scientific subjects. Nowaday human resource on information technology is not only very limited in number in Vietnam, but it is also lack in the world. Now the world is in shortage of 4 million engineers on information technology (IT). And in Vietnam demand of humand resource on software industry (PM) has been drammatically increasing. From 2011 to 2015, Vietnam is estimated to need about 20.000 - 25.000 engineers on IT. While education and training capacity of human resource on information technology provides about 34.448 engineers, 41.048 ones in 2010 and 2012 respectively.In fact number of qualified IT enginners under employer’s requirements are even much smaller. According to employer’s statistics database, Vietnamese IT engineers are very weak in communication skill, professional working style, and English proficiency. Moreover, about 64% of human resource is weak in group working ability. Thus they could not integrate and adapt to employer’s standards after being recruited. Up to 71% graduation students have not adapted to technology advance change, 90% foreign language insufficient students. Therefore Vietnamese IT staffs could only utilise 60% their capacity and big obstacles for enterprise’s recruitment. [...]... implementing the VIBrand 2012 on a larger scale, with a hope to bring about a greater impact Together with the VIBrand, the Ministry of Information and Communications is conducting several related activities, namely: periodically updating a list of IT products suitable for government-funded organizations and agencies; developing and publishing the “Catalogue of Viet Nam IT products”; implementing the... skills required for specific jobs and for community colleges to standardize their training (Martinson 2010) This approach also ensures that college curricula remain relevant to employers’ needs and can adapt to quickly shifting workplace realities According to Carnevale and Desrochers (2001, 26), “By integrating their Community colleges need and value various types of employer involvement Current and... regard, the Ministry of Information and Communications launched the Program in Promoting the development of Viet Nam ICT brand-name products and services (VIBrand) in 2011 VIBrand 2011 leverages the nation’s patriotism in encouraging domestic consumers to choose Viet Nam ICT brand-name products and services, thereby creating a competitive market for Vietnamese enterprises to provide highly qualified ICT... question is how to attract more and more foreign investors participating in IT human resource education and training” Therefore, I have conducted this study “Relevance of information tecnology graduates’ competencies to the industry needs” The objective of this study is to assess IT student capacity of Thai Nguyen University in meeting to enterprise’s demand and to find out gap between training education... and promoting youth innovation in the IT sector in cooperation with Ho Chi Minh Communist Youth 3 Union These activities will contribute substantially to the development of the IT industry and operationalize the National Strategy on “Transforming Viet Nam into an advanced ICT country” In recent years, under the leadership of the Party and the Government, the ICT sector of Viet Nam has been continuously... continuously moving forward, fostering the development of infrastructure system, and contributing positively to the socio-economic growth In 2011, although the Vietnamese economy still faced many challenges due to the negative effects of the global economic crisis, this sector maintained its growth and continuously gained many important achievements The telecommunication infrastructure was modernized... duration: 2011 – 2016 as implementing agency 2.2 Information technology application/E-Government (3) National program on information technology application in state agencies’ operations during the period 2011 - 2015 (Prime Minister’s Decision No 1605/QDTTg dated Aug 27, 2010) (4) Project on national authentication with the Ministry of Information and Communications, as implementing agency, implementation... industry workforce The nature of ‘a never ending cycle’ in training and the role of human resource managers in planning, monitoring, reviewing and evaluating the training outcomes for enhanced and effective work performance emphasize the need for a continuous strategic training process for the industry The horizontal and vertical career movements in search of 6 higher exposure in gaining strong profiles... environment 7 Information Technology was noted at TNU, The University is mandated to pursue training high quality human resource, conducting researches on scientific technologies and management, verifying and proposing solutions and sustainable development policies, and contributing to the socio-economic development of the region towards industrialization and modernization It is the vision of TNU to become... generates an advance community As a matter of fact, everything we create today is based on the knowledge that we obtain throughout our life by way of education This assists scientists in inventing equipment and devices, resulting in a high technology nowadays The more developed life becomes, the more necessary education is for everyone because the development of a country depends vastly on the standard of . Conrado Abraham, his thesis adviser, for his unparalleled guidance and advice in conducting this research; The Visiting Professors including Dr.Arivalan, Dr. Balakrishnan, Dr. Walberto A. Macaraan,. obtain throughout our life by way of education. This assists scientists in inventing equipment and devices, resulting in a high technology nowadays. The more developed life becomes, the more. implementing the VIBrand 2012 on a larger scale, with a hope to bring about a greater impact. Together with the VIBrand, the Ministry of Information and Communications is conducting several