Every sample letter is downloadable at www.sphinxlegal.com. Use them to get started and GET RESULTS. • Car still not repaired correctly? • Insurance denying a claim? • Child being picked on at school? • Problems at work? • Warranty about to expire? • And 96 other common complaints JANET RUBEL, ATTORNEY AT LAW 101 + COMPLAINT LETTERS THAT GET 101 + COMPLAINT LETTERS THAT GET Resolve Common Disputes QUICKLY and EASILY R ESUL T S R ESUL T S INCLUDES ESSENTIAL CONSUMER RIGHTS INFORMATION second edition Reference/ $19.95 U.S. Legal Reference $24.95 CAN ISBN-13: 978-1-57248-563-1 ISBN-10: 1-57248-563-9 SPHINX ® PUBLISHING AN IMPRINT OF SOURCEBOOKS, INC. ® NAPERVILLE, ILLINOIS www.SphinxLegal.com Do You Want Immediate Action? Nothing motivates a company faster than a well-written complaint. Sure, a phone call can sometimes work—but how many people did you have to speak to first and how long were you on hold? 101+ Complaint Letters That Get Results tells you what you need to say, shows you how to say it and gets you the satisfaction you deser ve. With over 101 sample letters, many common concerns are covered, including the following. Most importantly, you will learn how to write an effective complaint letter for any situation. 101+ Complaint Letters That Get Results will put money back in your pocket and get you the satisfaction you deserve. EAN UPC Did your car salesman try to take you for a ride? Is your insurance company refusing to pay a bill? Are you finding errors on your credit card statements? Is someone else using your identity? Has your child been bullied in school? Were you bumped from a flight without appropriate compensation? RUBEL THAT GET 101 + COMPLAINT LETTERS 101 + COMPLAINT LETTERS R ESULTS R ESULTS DOWNLOAD EVERY LETTER to Start Writing NOW ➥ 101+ Complaint Letters That Get Results Janet Rubel Attorney at Law Second Edition SPHINX ® PUBLISHING AN IMPRINT OF SOURCEBOOKS, INC. ® NAPERVILLE, ILLINOIS www.SphinxLegal.com Copyright © 2003, 2006 by Janet Rubel Cover and internal design © 2006 by Sourcebooks, Inc. ® All rights reserved. No part of this book may be reproduced in any form or by any electronic or mechanical means including informa- tion storage and retrieval systems—except in the case of brief quotations embodied in critical articles or reviews—without permission in writing from its publisher, Sourcebooks, Inc. Purchasers of the book are granted license to use the forms contained herein for their own personal use. No claim of copyright is made to any government form reproduced herein. All brand names and product names used in this book are trademarks, registered trademarks, or trade names of their respective holders. Sourcebooks and the colophon are registered trademarks of Sourcebooks, Inc. Second Edition: 2006 Published by: Sphinx ® Publishing, An Imprint of Sourcebooks, Inc. ® Naperville Office P.O. Box 4410 Naperville, Illinois 60567-4410 630-961-3900 Fax: 630-961-2168 www.sourcebooks.com www.SphinxLegal.com This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. From a Declaration of Principles Jointly Adopted by a Committee of the A merican Bar Association and a Committee of Publishers and Associations This product is not a substitute for legal advice. Disclaimer required by Texas statutes. Printed and bound in the United States of America. SB — 10 9 8 7 6 5 4 3 2 1 Library of Congress Cataloging-in-Publication Data Rubel, Janet. 101+ complaint letters that get results / by Janet Rubel. 2nd ed. p. cm. First ed. has title: 101 complaint letters that get results. ISBN-13: E978-1-57248-563-1563-1 (pbk. : alk. paper) ISBN-10: E1-57248-563-9-563-9 (pbk. : alk. paper) 1. Complaint letters. 2. Consumer complaints. I. Title. II. Title: One hundred one plus complaint letters that get results. III. Title: One hundred and one plus complaint letters that get results. HF5415.52.R83 2006 381.3 dc22 2006022329 I dedicate this book to my husband, Alan, and my daughters, Amanda, following in my footsteps in the law, and Rebecca, doing good deeds of tikkun olam, to impr ove our world, and to Matthew Portes, my soon-to-be son-in-law. [...]... How to Access the Letters on the Website Thank you for purchasing 101+ Complaint Letters That Get Results In this book, we have worked hard to compile exactly what you need to write an effective complaint letter To make this material even more useful, we have included every sample letter in the book on our website, at www.sphinxlegal.com/extras/ComplaintLetters You can modify these letters for your... www.sphinxlegal.com/extras/ComplaintLetters, and click on “Downloads.” All of the letters are downloadable by chapter (For example, all of the letters for Chapter 2 can be found in a single Word document titled “Chapter xviii • 101+ Complaint Letters That Get Results 2: Cars.”) Once you have located the letter packet to download, simply click on the appropriate link The information provided in the letters is only... government 6 • 101+ Complaint Letters That Get Results Filing a complaint will not necessarily resolve your complaint However, the agency may take action on your behalf and remedy your problem If nothing else, the company or individual may lose its license to operate The complaint will be part of the public record, so others can learn of the problems you experienced Another possibility is to file a complaint. .. into the circular file 4 • 101+ Complaint Letters That Get Results STEP FIVE—SEND THE LETTER Do not send your letter through email as your sole method of communication You may email your complaint letter to the appropriate person or department, as long as you send a hard copy via U.S mail or an express delivery service Be sure to use the correct mode of delivery for your complaint (if certified mail... previous edition New letters have been added to all chapters The appendices have been updated and expanded to provide the most up-to-date information possible xx • 101+ Complaint Letters That Get Results A new appendix has been added to include information about federal agencies useful to the consumer Each chapter is divided into two sections—the consumer reference summary and the sample letters Each letter... license to use all forms from this book made available at www.sphinxlegal.com/ extras/ComplaintLetters The license limits you to personal use only and all other copyright laws must be adhered to No claim of copyright is made in any government form reproduced in the book or available at www.sphinxlegal.com/extras/ ComplaintLetters You are free to modify the forms and tailor them to your specific situation... present your complaint, it is still often a sound idea to spend the three or four dollars to send the letter Writing an effective complaint letter is not complicated Follow the steps discussed in this chapter and you will be on your way to consumer assertiveness 2 • 101+ Complaint Letters That Get Results STEP ONE—GATHER ANY RELEVANT DOCUMENTS Relevant documents include receipts, sales contracts, warranties,... o m p l a i n t L e t t e r • 9 Sample Letters The three letters in this chapter illustrate the types of letters to send when a problem is not resolved The first letter is very simple and light in tone, the second letter is direct and more businesslike, and the third letter is very firm with legal action threatened You will note that the second and the third letters are sent via certified mail to leave... David Berke Via certified mail #8307409121 12 • 101+ Complaint Letters That Get Results Letter 1.3: Legal Action David Berke 11386 Clavey Road Glencoe, IL 60035 606-414-7272 August 28, 2007 Unfriendly Gas Company General Counsel P.O Box 60825 Chicago, IL 60601 Re: Error in Billing Dear Counselor: Enclosed please find a copy of each of my previous two letters to the customer service department at your... complaint letter in the required manner The beauty of sending a complaint letter is that you can have legal proof that you have sent the letter It is difficult for a company to deny receiving your complaint letter when you can produce a certified mail receipt from the United States Postal Service If a certified letter is not required to present your complaint, it is still often a sound idea to spend the three . appropriate compensation? RUBEL THAT GET 101 + COMPLAINT LETTERS 101 + COMPLAINT LETTERS R ESULTS R ESULTS DOWNLOAD EVERY LETTER to Start Writing NOW ➥ 101+ Complaint Letters That Get Results Janet Rubel Attorney. work? • Warranty about to expire? • And 96 other common complaints JANET RUBEL, ATTORNEY AT LAW 101 + COMPLAINT LETTERS THAT GET 101 + COMPLAINT LETTERS THAT GET Resolve Common Disputes QUICKLY and EASILY R ESUL T S R ESUL T S INCLUDES. alk. paper) 1. Complaint letters. 2. Consumer complaints. I. Title. II. Title: One hundred one plus complaint letters that get results. III. Title: One hundred and one plus complaint letters that