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ISBN 0 - 47l 711.
72
- 1
".om
"j
Coach
U's Essential
Coaching
Tools:
Your
Complete
Practice
Resource
Coach
U,
Inc.
ffi
WILEY
John
Wiley
& Sons, Inc.
This
hook
is
printed
on
acid-free paper. @
Copyright
© 2005 by
Coach
Inc.
com.
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ISBN 0-471-71172-1
Printed in
the
United States
of
America
10
9 8 7 6 5 4 3 2
Contents
Acknowledgments
XI
Preface
Xlli
Introduction
xv
Part 1 Practice Support 1
Chapter 1 About Coaching
and
Being a
Coach
3
1. Client
Q&A
about
Business
and
Personal
Coaching
4
2. Coachee
Q&A
about
Business
and
Personal
Coaching
6
3. Benefits
of
Being a Professional
Coach
9
4. All
about
Coaching: 100 Key Points
about
Coaching
and
the
Coaching
Process
11
5.
Coaching
Customs
14
6.
Primary
Foci
of
Coaching
16
7.
Coaching
Focus Areas
18
8.
The
Professional
Coach
Is
19
9. Basics
of
the
Coaching
Relationship 20
10. Things People
Want
Most
21
11. Coachee Situations 24
12. Should You
Be
a Coach? 27
Chapter 2 About the Prospective Coachee
29
1. Top
Questions
to
Ask a Potential Client 30
2. Potential Coachee Selling
Questions
31
3. Top Sellable Personal Features
of
the
Coaching
Service 33
4. Benefits
of
Working
with
a
Coach
35
5.
Top Five
Objections
Potential Clients Raise 37
6.
Client Lead
Form
39
7.
How
I
Coach
41
8.
How
I
Coach
Clients 43
9.
How
I
Coach
Coachees
44
10.
Coachability Index
45
11.
Complimentary
or
First Session
Agenda
46
12. Referral
Thank
You Letter 48
Chapter 3
For
the New ClientiCoachee
49
1. Agreement
51
2. Credit
Card
Authorization 53
3. Welcome 54
4. Coachee Profile
55
v
Vi
I Contents
5.
How
to
Get
the
Most
Out
of
Your
Coaching
63
6.
Focus
and
Scope
of
Work
67
7.
Client
Data
Sheet
68
8.
Coachee
Data
Sheet 70
9. Welcome
to
Clients 72
10. Welcome
to
Coachees
77
11.
Preparing
for Coaching:
Client
Welcome
Letter
82
12.
Top
10 Ways
to
Get
the
Most
Out
of
Coaching
84
13.
What
to
Talk
about
with
Your
Coach
87
14.
Comprehensive
Assessment
Chart
89
15. Welcome
to
Coaching
90
16.
Coachee
History
91
17. I Believe in You:
The
Coach's
Credo
92
18. Assessment
Summary
93
19.
Goals
List 96
20.
Promise
Log
98
21. Possibility 99
22. Priorities 100
23.
Work,
Career,
or
Business
Environment
101
24.
Money
102
25.
Improvements
to
Make
103
26. 101
Things
to
Work
on
with
Your
Coach
104
27.
Goals
to
Work
on
with
Your
Coach
109
27A. First-Year
Checklist
121
28.
Coaching
Evaluation
122
29.
Evaluation
of
the
Coach
124
Chapter 4 About
Your
Coaching Practice
127
1. 10 Steps
to
Developing a Successful
Coaching
Practice
129
2.
Coaching
Specialties: 100 Areas
of
Specialty
133
3.
Choose
Your
Coaching
Specialties 136
4. Practice Design
138
5.
Client
Extras
141
6. Ideal
Coachee
Characteristics
144
7.
Client
Retention
Checklist 145
8. 25 Steps
to
Filling Your Practice
146
9. 100 Ways
to
Fill Your
Coaching
Practice
148
10.
101+
Ways
to
Fill Your Practice
(and
Keep
It
Full)
151
11.
Team
100
Program
154
12.
Start-up
Budget for a
Coaching
Practice
166
13.
Budget
for
the
First 90 Days
168
14.
Client
Fee
and
Cash
Flow Projection 170
15.
Time
and
Billing
Log
171
16.
Checks
Received
This
Month
172
17.
Cash
Receipts
Log
173
18.
Monthly
Practice
Checklist
174
19.
Top
Five
Things
Your
Coaching
Web Site
Should
Be Set Up
to
Do
176
20. Top Five Ways
to
Convert Your Web Site Visitors
into
Paying
Customers
21.
90+
Ways
to
Use a Virtual Assistant
22. TeleClass Leading: 100 Skills
and
Steps
of
Designing
and
Leading TeleClasses
Contents I
Vll
178
180
189
Chapter 5 About Working with Coachees
193
1.
New
Client Checklist 194
2. Top 10 Places
to
Start
Your
Coaching
195
3.
The
Most
Important
Things
to
Know
about
Your Coachees 198
4.
What
to
Say
to
Your Coachee 201
5.
Coaching
Session Agenda 204
6. First
Coaching
Session 206
7.
Coachee's Life 207
8.
About
the Coachee 208
9. Client Laser Questions:
Creating
Value in
Coaching
209
10. Principles Discussed 210
11.
Coaching
Strategies: 100 Ways
to
Help
Your Coachees
Get
More
of
What
They
Want
211
12. Listen For: 100
Things
a
Coach
Listens For
and
Hears
215
13.
Make
Your Point: 100 Creative
and
Powerful Ways
to
Make
Your Point 218
14. Success Formulas
Program
221
15.
Coaching
Mistakes: 100 Mistakes You
Can
Avoid 229
16.
The
High
Hidden
Costs
of
Coaching
235
17.
Master
Coach
Profile 237
Part
2
Personal
Coaching
245
Chapter 6 Life Coaching
247
1. Skills
to
Work
on
with
a
Coach
248
2. 15
Human
Conditions
250
3. Problems, Concerns,
and
Blocks 251
4. Uncovering
the
Fundamental
Lie 252
5.
Emotional
Reactions:
How
Are You Feeling? 253
6. Reaction Free 256
7.
The
Attachment
Index 258
8. Letting
Go
260
9.
Stress Index 261
10.
The
Adrenaline Lifestyle 262
11. Adrenaline Self-Test 265
12.
Who
Are You? 100 Elements
of
a Person 267
13.
What
Fuels You 269
14. Strengths Inventory 270
15. Personal Wins 273
16.
Resources
and
Assets 274
17. Spending
and
Debt
Questionnaire
275
18. Daily
Report
277
Vlll
I Contents
19.
10
Goals
to
Reach in
the
Next
90 Days 279
20. Clean Sweep
Program
281
21. 25 Secrets
to
Having
the
Life
You
Want
289
22.
The
Success Process: 10 Steps
to
Sustainable, Fulfilling Success
291
Chapter 7
Personal Foundation
293
1. 25 Steps
to
a Strong Personal
Foundation
294
2. Personal
Foundation
Program
295
3. 10 Daily
Habits
306
4. 200+ Tolerations
307
5.
What
Am
I Tolerating? 313
6. NeedLess Program
314
7. Tru Values
Program
321
8.
Reserve Index
Program
328
9.
Super Reserve
Program
335
Chapter 8 Attraction 341
1.
28
Attraction
Principles 342
2.
Fundamental
Changes
to
Becoming Irresistibly Attractive
344
3.
The
Zen
of
Attraction
347
4. Irresistible
Attraction
Program
348
5. 100 Smiles
Program
355
6.
What
Makes
You
Happy?
356
7.
Quality
of
Life 100
363
8.
My
Personal Mission
Statement
367
9. Life
Purpose
Worksheet 368
10. Life Purpose, Business Mission,
and
Legacy 369
11. Personal
Path
Program
370
Chapter 9
Perfect
Life
381
1.
The
12 Areas
of
a Perfect Life
382
2.
The
Zen
of
Perfect
383
3.
The
Benefits
of
Having
a Perfect Life
384
4.
How
to
Have a Perfect Life
385
5.
Background
Changes
to
Make
386
6. "Absence
Of"
100
388
7.
Abundance
Of
392
8.
Time
Peace
Program
393
9. Sports, Recreational Activities,
and
Hobbies
400
10.
My
Perfect Day
402
11. Annual Life Planner
404
12. 100 Steps
to
Becoming a Class Act
405
13. Class Act 100 Program
408
14. Buff
It
Up!
Program
417
Chapter
10
Personal
Evolution
425
1. 100 Ways
to
Know You're Evolving
426
2. 100 Key Distinctions
to
Fully
Understand
and
Evolve Into
431
3.
21
Evolutionary
Practices
4.
Evolutionary
Progressions
5.
Evolutionary
Progressions: 100 Three-Step Developments
6.
Extreme
Self-Care
Program
7. 101 Relationship Questions: Ways
to
Know
You're Evolving
Part 3
Business
Coaching
Contents I
IX
434
436
440
444
452
457
Chapter
11
Business Coaching
459
1.
The
Coach
Approach: An
Introduction
to
Coaching
in the
Organization
460
2.
Coach
Manager/Staff
Excellence
Program
463
3.
Communication
Faults: 100
Communication
Mistakes
People
Make
470
4. Certified
Communicator
Program
473
5.
Biz Whiz Success
Program
477
6. Professional Practice Checklist 485
7.
New
Business
Start-Up
Program
493
8. Business
Mission
Statement
500
9. Business Budget 501
10.
The
Friday Checklist 502
11.
Annual
Goals
Chart
503
12.
Internet
Marketing
100 504
13. Web Site 100: Design
and
Functional
Elements
of
a Terrific Web Site 508
14.
E-Tip
Broadcasting: 100 Steps
to
Setting Up a Successful
E-News
or
E-
Tip
Broadcast
513
Appendix: About the CD-Rom
519
Acknowledgments
In 1992,
the
original
curriculum
for
Coach
U was
authored
by
Thomas
J.
Leonard,
the
person
rec-
ognized as
the
founder
of
the
coaching
profession. Since its
inception,
we have
remained
committed
to
regularly
updating
and
improving
our
materials
to
remain
the
leading
accredited
coach-training
organization
in
the
world.
There
are literally
hundreds
of
seasoned
coaches
to
thank
for
contribut-
ing
to
the
quality
of
our
training
materials.
One
particular
individual
who
deserves recognition is
Jodi
Jan
Shafer,
the
training
director
for
CoachInc.com.
This
book
would
not
have
been
possible
without
her
ongoing
focus
and
dedication.
Each year, we receive
many
calls
and
e-mails
from
our
students
and
graduates,
who
graciously
and
generously
provide
us
with
input
on
how
to
further
improve
our
body
of
knowledge.
Today,
our
materials
truly
embody
the
concept
of
collective
wisdom
at
its very best.
This
book
is a synergistic
product
of
many
minds
coming
together
in
collaboration.
Although
we
cannot
thank
each
contrib-
utor
individually, we sincerely
appreciate
all
of
the
support
that
you have given us
throughout
the
years.
The
comments,
suggestions, class facilitation
and
participation,
and
coaching
experiences
that
you have
shared
with
us have
made
a difference. We
hope
that
you are
proud
of
the
role
that
you have played
and
the
contributions
that
you have
made.
Finally, we
would
like
to
acknowledge
you for
considering
this
book.
We
know
that
if you are read-
ing this
book,
you
have
an
interest in
supporting
others
in
their
personal
and
professional
develop-
ment
or
supporting
the
growth
of
organizations.
Our
vision
has
always
been
to
have all individuals
and
organizations
on
the
planet
take
a
coach
approach
in
all
forms
of
communication,
whether
at
home
or
at
work.
We have
come
a
long
way since 1996,
when
we
started
working
together-there
were fewer
than
500 coaches worldwide. Now,
it
delights us
to
know
that
you,
our
readers,
understand
that
coach-
ing
isn't
found
just
in
sports
and
that
coaching
is
changing
the
world,
one
person
at
a time.
Sandy Vilas
Owner
and
CEO
of
CoachInc.com
Jennifer
Corbin
Coach
U
and
Corporate
Coach
U
President
Xl
[...]... about Coaching: 100 Key Points about Coaching and the Coaching Process Coaching Customs Primary Foci of Coaching Coaching Focus Areas The Professional Coach Is Basics of the Coaching Relationship Things People Want Most Coachee Situations Should You Be a Coach? 3 Client Q&A about Business and Personal Coaching What is coaching? Coaching is a new profession that has synthesized the best from psychology,... for it Coaches shouldn’t coach to get love, but you will get it So enjoy! Copyright © 2005 by Coach U Inc www.coachu.com All About Coaching: 100 Key Points about Coaching and the Coaching Process This section should come in handy for anyone preparing a brochure, presentation, or story on coaching It lists the key elements that comprise the coaching process and describes the purpose and focus of coaching. .. solving/tolerations Copyright © 2005 by Coach U Inc www.coachu.com 7 Benefits of Coaching 8 Future of Coaching Why is coaching worthwhile? Better, more rewarding goals Group/common-interest coaching Faster, easier results, advancement On-call/as-needed coaching Rapid personal evolution/development Annual-fee coach- training packages Clearer, sharper thinking Web/e-mail/QuickCam coaching More money, security Teach... professionalism of your business Both you and your coachees will have peace of mind from the clarity the framework will provide Introduction I XVll Includes are forms for credit cards, coachee data and coachee direction, agreements, letters, information, charts, questions, and evaluations All these tools will get you off to a strong start with both your practice and your coachee 4 About Your Coaching Practice. .. Certified Coach Training director, CoachInc.com Chapter 1 About Coaching and Being a Coach This chapter is designed to provide information for both the coach and the coachee on the profession It will provide information on the profession in general, the coaching relationships, focus areas and specialties Learn about what coaching is, the benefits of coaching, who hires a coach, customs, and foci along... and coachee situations You will find general and specific information, key points, charts, lists, and assessments to guide you The following sections are included in this chapter: 1 2 3 4 5 6 7 8 9 10 11 12 Client Q&A about Business and Personal Coaching Coachee Q&A about Business and Personal Coaching Benefits of Being a Professional Coach All about Coaching: 100 Key Points about Coaching and the Coaching. .. Meaningful accomplishments Specialty coaching/ experts Happier, more fulfilling life Niche markets Far fewer problems Hosting virtual communities Higher profits and profitability International/global coaching Better optimization of ideas 9 What is on the horizon? Multiple -coach/ single-coachee coaching Client Priorities 10 Source of Coaching What will coachees want more of? Where do coaching principles come from?... and business owner Why does coaching work? Coaching works because of three unique features: Synergy: Coachee and coach become a team, focusing on the coachee’s goals and needs to accomplish more than the coachee would alone Structure: With a coach, a coachee takes more action, thinks bigger, and gets the job done, thanks to the accountability the coach provides Expertise: The coach knows how to help entrepreneurs... make the most of the meeting Some coaches spend extra time (gratis) with new clients getting to know them and coaching them to set the best goals for themselves, and together they design the best way to work together as a team to accomplish the goals Copyright © 2005 by Coach U Inc www.coachu.com Coachee Q&A about Business and Personal Coaching What is coaching? Coaching is a new profession that has... you, call and let’s talk Coaching is not something we sell; it is something you buy because you want it Copyright © 2005 by Coach U Inc www.coachu.com Where do I start with a coach? Most coaches begin with a special coachee meeting to get to know each other The coach wants to hear about the coachee’s goals, needs, and problems The coachee wants to get comfortable with the coach During this meeting, . Professional Coach 9 4. All about Coaching: 100 Key Points about Coaching and the Coaching Process 11 5. Coaching Customs 14 6. Primary Foci of Coaching 16 7. Coaching Focus. Coaching 2. Coachee Q&A about Business and Personal Coaching 3. Benefits of Being a Professional Coach 4. All about Coaching: 100 Key Points about Coaching and the Coaching. About Your Coaching Practice 127 1. 10 Steps to Developing a Successful Coaching Practice 129 2. Coaching Specialties: 100 Areas of Specialty 133 3. Choose Your Coaching Specialties
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