[...]... organisations It is being increasingly recognised that EQ can be effectively applied to the unique requirements of any organisation The principles of EQ can help employees become better team players, show greater creativity in their work and increase overall productivity through the powerful 18 EMOTIONAL INTELLIGENCE AT WORK techniques of integrating and applying emotional intelligence at the workplace... highquality research on the application of emotional intelligence in organisations In order to advance this objective, practical applications of EQ in organisations have been given in this edition This book has all the answers to the situations you may have be pondering over in the recent past This book will help you to 12 EMOTIONAL INTELLIGENCE AT WORK know what emotional intelligence is, specific areas... as a psychopathology, phobia and panic Happiness: Enjoyment, cheerfulness, joy, relief, contentment, bliss, delight, amusement, pride, sensual pleasure, thrill, rapture, gratification, satisfaction, euphoria, ecstasy and, at the extreme, mania Love: Acceptance, mutual attraction, friendliness, trust, kindness, affinity, devotion, adoration and infatuation 32 EMOTIONAL INTELLIGENCE AT WORK Surprise:... realising that encouraging emotional intelligence skills is a vital component of their management philosophy An organisation does not compete with products alone: how well it uses its people is more important for its survival The Consortium for Research on Emotional Intelligence in Organisations has illustrated how emotional intelligence contributes to the bottom line in any work organisation EQ can...10 EMOTIONAL INTELLIGENCE AT WORK 2.1 The Human Mind 5.1 5.2 5.3 5.4 5.5 Dimensions of Emotional Intelligence Defining Emotional Intelligence Professions EQ Level Comparison of Four Groups on the Variable Emotional Intelligence Comparison of Four Groups on the Variable ‘Managerial Effectiveness’ 5.6 54 127 128 137 144 160 162 Preface to the Third Revised Edition It is a matter of immense satisfaction... dimensions emotional competence, emotional maturity and emotional sensitivity Based on these dimensions, I have defined emotional intelligence as ‘the ability of an individual to appropriately and successfully respond to a variety of emotional stimuli elicited from the inner self and the immediate environment Emotional intelligence constitutes these three psychological dimensions which motivate an individual... personally These statements refer to various blends of emotions as reflected through personality characteristics These are fundamental to moods, nature, lifestyle and to the whole personality The above statements indicate that EQ is the ability to understand other people: what motivates them, how they work, what are their goals EMOTIONAL INTELLIGENCE: THE CONCEPT 33 In other words, we now know that successful... pinpoint as an indicator of success in life Mischel’s study confirmed that emotional intelligence does not show up in IQ tests and needs to be viewed from an entirely different angle The marshmallow experiment established that emotional intelligence matters more than anything else in determining success in life 26 EMOTIONAL INTELLIGENCE AT WORK The most widely reported background paper on EQ is the Marshmallow... situation, the interpretation and the perception of a situation, and the response or feeling related to that situation EMOTIONAL INTELLIGENCE: THE CONCEPT 31 In the most literal dictionary sense, emotion is defined as ‘any agitation or disturbance of mind, passion; any vehement or excited mental state’ Emotion refers to a response with its distinctive thoughts, psychological and biological states... or bad? The third edition tends to answer some of the questions: What is emotional intelligence? What does it look like? What are it’s different components, and how are they related? How is it different from other concepts? In what ways and to what extent do improvements in emotional intelligence enhance individual, group and organisational performance? You will find answers to all the above in this . greater creativity in their work and increase overall productivity through the powerful 18 EMOTIONAL INTELLIGENCE AT WORK techniques of integrating and applying emotional intelligence at the workplace x0 y0 w0 h0" alt="" Emotional Intelligence at Work Emotional Intelligence at Work A Professional Guide (Third Edition) Dalip Singh Response Books A division of Sage Publications New Delhi/Thousand. Empirical Evidence 103 Defining Emotional Intelligence o Levels of EQ Required for Various Jobs o Emotional Intelligence Competencies 8 EMOTIONAL INTELLIGENCE AT WORK o EQ in the Indian Perspective