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Organizational behavior: Lecture 42 provide students with knowledge about: high-performance organization; basic systems view of organization; total quality management (TQM); continuous improvement; customer satisfaction; meeting customers’ needs; performance management;... Please refer to this lesson for details!
Organizational Behavior (MGT-502) Lecture-42 Summary of Lecture-41 Basic OB Model Organization systems level Group level Individual level Understand organizational events Influence organizational events Organizational Behavior Research Predict organizational events Today’s Topics High-Performance Organization? Basic Systems View of Organization Environment INPUTS Human, physical, financial, and information resources TRANSFORMATION PROCESS Feedback loops OUTPUTS Products and Services High-Performance Organization? • Organization’s mission • Strategies • Goals Quality A Concept critical to the performance & survival of virtually every organization -quality “In the search for quality there’s no such thing as good enough; there’s is never a finish line” K Theodor Krantz Performance Management Cycle Developing • Address poor performance • Improve good performance Developing Performance Management Cycle Rating • Summarize performance • Assign the rating of record Rating Performance Management Cycle Rewarding Rewarding • Recognize and reward good performance How can we it? Positive consequence (reinforced by reward) Repeated Behavior Not repeated Negative consequence (no reward) The Foundations • Communication- “Open and Honest” • Integrity • Accountability HR Management Strategy Model Attract HR Strategy Select Desired Results Rewards Engage Retain Develop Summary High-Performance Organization? • Organization’s mission • Strategies • Goals Quality Performance Management Planning Monitoring Set goals and measures Establish and communicate elements and standards Five Key Components Measure performance Provide feedback Conduct progress review Developing Rewarding Address poor performance Improve good performance Recognize and reward good performance Rating Summarize performance Assign the rating of record The Foundations • Communication- “Open and Honest” • Integrity • Accountability Next… Organizational Behavior (MGT-502) Lecture-42 ... of Lecture- 41 Basic OB Model Organization systems level Group level Individual level Understand organizational events Influence organizational events Organizational Behavior Research Predict organizational. .. rating of record The Foundations • Communication- “Open and Honest” • Integrity • Accountability Next… Organizational Behavior (MGT-502) Lecture- 42 ... develop • Are achievement-, quality-, and customer-oriented, as well as being sensitive to the external environment Quality Essential Elements of TQM • A supportive organizational culture •