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Organizational behavior: Lecture 38 provide students with knowledge about: rate of technological change; resistance to change; driving forces; overcoming resistance; minimizing resistance to change; managing organizational change; change management concept model;... Please refer to this lesson for details!
Organizational Behavior (MGT-502) Lecture-38 Summary of Lecture-37 Organizational Change Change or Disappear Forces For Change External Forces • Economic Forces • Technology • Social and Political Change • Process • Behavioral Internal Forces Types of Change Planned Unplanned Evolutionary Revolutionary Today’s Topics Rate of Technological Change 2,500,000 B.C 1,000,000 B.C 2,000 A.D Resistance To Change Individuals Habit Fear of unknown Economic threat New social relationships Dislike of change agent Dislike of implied criticism Organizations Threats to power Resource limitations Fixed investments Driving Forces Changing technology Knowledge explosion Rapid product obsolescence Changing nature of workforce Changing values Change Management Risk Alignment People Business Processes Business Models/Systems Organizational Structure Strategy The Change Agent’s Role Change agent - the individual or group who undertakes the task of introducing and managing a change in an organization The change agent can be internal or external The Change Agent Generators key change agents demonstrators patrons defenders Implementers external internal Adopters early adopters maintainers users Internal Change Agents Advantages Better knowledge of the organization Available more quickly Lower out-of-pocket costs A “known” quantity More control & authority Disadvantages May be too close to the problem May be biased May be viewed a part of the problem Not available for previous job Vested interest may reduce credibility External Change Agents Advantages More objective views More diverse experience May have more specific experience and knowledge Disadvantages Less knowledge of the organization Requires higher out-ofpocket costs An unknown quantity Longer start-up time Hurts management’s image What Can Change Agents Change? • Structure – Change Agents can alter one or more of the key elements in a an organization's design • Technology – Competitive factors or innovations within an industry often require change agents to introduce new equipment, tools, or operating methods – Physical Settings • People – Change agents help individuals and groups within the organization work more effectively together The Change Process Two perspectives “Break it”- ‘Change it” - ‘Freeze it” Continuous renewal Forces of change Internal External Organizational Change Unfreezing Changing Refreezing Lewin’s Three-Step Process Summary Managing Organizational Change The Change Agent’s Role Change agent - the individual or group who undertakes the task of introducing and managing a change in an organization The change agent can be internal or external Organizational Change Unfreezing Changing Refreezing Lewin’s Three-Step Process Next… Organizational Behavior (MGT-502) Lecture-38 ... Organizational Change Unfreezing Changing Refreezing Lewin’s Three-Step Process Next… Organizational Behavior (MGT-502) Lecture- 38 ... it? ?- ‘Change it” - ‘Freeze it” Continuous renewal Forces of change Internal External Organizational Change Unfreezing Changing Refreezing Lewin’s Three-Step Process Summary Managing Organizational. .. criteria change - from protective to productive • Managers change - from supervisors to coaches • Organization structures change - from hierarchical to flat • Executives change - from scorekeepers