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Organizational behavior: Lecture 21 provide students with knowledge about: communication principles; functions of communication; the communication process; basic interpersonal communication model; communication networks; common small-group networks;... Please refer to this lesson for details!
Organizational Behavior (MGT-502) Lecture-21 Summary of Lecture-20 The Communication Process Encoding Channel Message Decoding Message Source Receiver Feedback Nonverbal Communication Body Motions Body Language Facial Expressions Tone of Voice Paralinguistics Pacing and Pitch Barriers to Effective Communication Directions of Communications Today’s Topics Communication Principles • Communication has purpose • Communication is continuous • Communication messages vary in conscious encoding Communication Principles continued • Communication is relational • Communication is culturally bound • Communication has ethical implications • Communication is learned Functions of Communication Control Information Motivation Emotional Expression Employee handbook Bulletin board Company newsletter Company-wide meetings Digital Media Etc For Offsite Employees –Facsimile machines –Emails –Internet –Phone HRM Communications Programs Keep employees informed Convey organization’s concern for employees Build trust and openness Monitor employee concerns Purpose of HRM Communications Keep employees informed Tool to bring about positive change Influence culture External Organizational Communication Public Relations Marketing and Advertising Surveys Lobbying Ethics in Communication Practicing Honesty Refraining From Doing Harm Being Fair and Just p o t s s ’ e t r e e L th i Summary Functions of Communication Control Information Motivation Emotional Expression What Will Your Audience More Remember? How Much is Remembered As time passes, your audience remembers less Less More How Much Time Passes Improving Communication in Organizations Next… Organizational Behavior (MGT-502) Lecture-21 ... authority Task-related Social-related Common Small-Group Networks Wheel Chain All-Channel Small Group Network Effectiveness Networks Criteria Speed Chain Moderate Wheel Fast All-Channel Fast...Summary of Lecture- 20 The Communication Process Encoding Channel Message Decoding Message Source Receiver Feedback... personal life • Organizational boundaries • Time constraints • Geographical constraints • Interpersonal contact Technology and Communication Electronic Mail The Internet Computer-Mediated Communication