1 Topic 1: Topic 1: Using Motivational Using Motivational Communication Techniques Communication Techniques 2 Topics Topics ◗ Communication and its importance ◗ Asking Questions is Motivational- or Just Plain Irritating ◗ Evaluate emotion ◗ Invite Participation ◗ Ask Open Questions ◗ Listen More Than You Speak ◗ Remember to Ask Lots of Questions ◗ Pay Attention to the Nonverbal Stuff ◗ Stimulate Thinking ◗ Finding the time to Communicate Well ◗ The Target – Focus Technique 3 Communication and its importance ✦ Transmit and exchange of thoughts, messages or information ✦ It creates trust and understanding. ✦ Communication plays critical place in relationships both in business and daily life ✦ not simply listen and talk. ✦ Effective communication is much more involved 4 Asking Questions is Motivational - or Just Plain Irritating (chọc tức) ◗ Asking question is critical tool for motivation. ◗ It should be delivered in right way, right time and right place. ◗ Eager to draw ideas from others may cause anger or defense 5 A Case in Point A Case in Point ◗ Lawrence H. Summers became boss in Harvard University in Mid- 2001. ◗ As an open executive, he always welcomes communication. People can speak with him any time without appointment. ◗ However, he did make a mistake that he was unwilling to listen and caused people in Harvard shocked, specially with professor William Julius Wilson. ◗ He more over put blunt (lỗ mãng) questions and explained “I think the questioning is a mark of respect for people” ◗ And he be believe everything must have its pros and cons 6 Evaluate your motivation ✦ You first evaluate your current state of emotion. ✦ If you are angry, tired, upset, or depressed, it will show in your communication. 7 Invite Participation ✦ Drawing people out and also drawing them in. ✦ Do not limit the number of people who are affected the topic – Identify the participants – Asking open- ended questions – Listening more and letting others do more of the speaking – Ask a lot of questions 8 Invite Participation - Ask Open Questions ✦ Opposite with closed or yes- no question, open- ended questions designed to encourage a full, meaningful answer using the subject's own knowledge and/or feelings. ✦ In the other words, open ended questions can draw answer’s participant in to the topic. 9 Invite Participation - Ask Open Questions ✦ They typically begin with words such as – Why? – Tell me about…? – What do you mean by? – Can you explain that to me? – What do you think went wrong? – How do you feel about this? – What do we do it that way? – Who is affected by this? – What do you think? – Could you come up with any alternatives we could consider? 10 Invite Participation - Ask Open Questions Example: In stead of asking “do you like HR management subject ?” – Tell me why do you choose HR management subject? – What do you think the value of HR management in today’s business environment? – Can you share with us how interesting HR management subject is? 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Practice for critical thinking of Motivation 18 Finding the time to Communicate Well 3 Communication is the powerful tool for motivate employees 3 The more communication with employees the more motivation managers make 3 In today’s business environment, managers are under time pressure 3 Exercise pg 62 19 The Target – Focus Technique 3 Today, managers have little time to communication with employees 3... your communication is 3 15 Facilities of communication and the Nonverbal Stuff 3 3 3 3 3 For an entire work force about a new policy, a conference call, or priority email If the issue is localized to one section or person, a phone call or face-to-face would be more appropriate Nonverbal stuff is expressed by body language, tone on telephone, the way of writing email, place for communication and communication. .. writing email, place for communication and communication medium 38% of the emotional messages of verbal communication are received through use of voice and only 7% is the actual words you use Exercise for conflict solving page 58-9 16 Facilities of communication and the Nonverbal Stuff 3 3 3 3 51-70% of our communication takes place nonverbally such as facial expressions, your posture (thái độ), where you... Remember to Ask Lots of Questions 3 3 3 Before assigning several employees in to different position, manager should ask them what roles they think of This approach leads employees participative communication and build motivation for performance Simply ask them what they think and encourage their discussion But do not let them feel their idea will control your decision 14 Invite Participation - Remember to... team project for next month? Who is responsible for this problem? Do exercise 4-1 in text book 11 Invite Participation - Listen More Than You Speak 3 3 3 3 Speak less haft the time Making effort by pausing and reminding yourself to listen patiently Some mangers say “I don’t want any yesmen around me, I want everyone telling me the truth” but it doesn’t seem true in reality Practice active listening... with them 20 The Target – Focus Technique 3 3 Sharpen your message According to research cited by the Society for Human Resource Management, people normally remember only three to five points from any communication So keep it short and sharp This is especially true for e-mail or memo "If someone taped a $20 bill to the second page of every memo in America," says Galbreath, "nobody would ever find one." . 1 Topic 1: Topic 1: Using Motivational Using Motivational Communication Techniques Communication Techniques 2 Topics Topics ◗ Communication and its. talk. ✦ Effective communication is much more involved 4 Asking Questions is Motivational - or Just Plain Irritating (chọc tức) ◗ Asking question is critical tool for motivation.