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[...]... performance of interviewees has prompted me to distil what I’ve learned into one manageable body of advice which, I hope, will give you the edge when it comes to getting that job What follows are my tips on how to prepare for the interview itself, how to conduct yourself at the interview and, most crucially perhaps, examples of the kind of answers we interviewers REALLY want to hear These are grouped into categories... others; 10 • HOW TO ANSWER HARD INTERVIEW QUESTIONS looks for opportunities to work in ad-hoc and established teams; understands how to set and monitor team objectives and goals; recognises the differing skill sets of individuals and the need for a mix within teams LEVELS OF COMPETENCE Interviewers will often have already defined the levels of competence the potential jobholder will need to possess in... etc effectively in order to achieve targets 22 I I I • HOW TO ANSWER HARD INTERVIEW QUESTIONS Understands key performance indicators and knows how to measure against them Understands how to combine or separate tasks in a workflow Sets daily, weekly, monthly and yearly targets Level 4 – grasps opportunities to make improvements and sees them through Demonstrated by: I Is able to identify existing processes... may wish to do this within your covering letter 4 • HOW TO ANSWER HARD INTERVIEW QUESTIONS Imagine your delight, constant reader, when two weeks later you receive on lovely headed paper an invite to attend an interview for this potentially wonderful new job! That’s when your hard work really begins In Chapter 2 I will explore what you need to be thinking about before you actually attend the interview. .. unfortunate enough) to be on the side of the desk where sits that scariest of dragons: the interviewer During that time I have seen candidates who have inspired me to almost offer them the job there and then and not let them leave the building until they’ve signed a contract I’ve seen candidates excuse themselves to go and XI XII • HOW TO ANSWER HARD INTERVIEW QUESTIONS throw up due to nerves I’ve seen... 12 • HOW TO ANSWER HARD INTERVIEW QUESTIONS Level 3 – can accept change and is flexible and applies sustained energy in order to adapt to new requirements Demonstrated by: I Can articulate the need for business change to move the business forward I Creates an environment in which peers and subordinates can achieve challenging objectives I Remains positive in the face of setbacks I Seeks to find answers,... successfully adapt to changing conditions and circumstances Demonstrated by: I Endeavours to be resilient in situations which may appear unclear or contradictory I Shows a willingness to broaden skills and try alternative work I Understands the need for progressive change I Can adapt quickly and successfully to change I Assimilates new ways of working well 18 • HOW TO ANSWER HARD INTERVIEW QUESTIONS Level... career Charlie Gibbs Chapter 1 FINDING THAT JOB While the intention of this book is to provide you with great answers to tough interview questions, it would be remiss of me not to at least touch on the subject of job-hunting After all, you either need to be actively looking for and applying for jobs or be the subject of a headhunting exercise before you can stun them with your carefully crafted answers!... enclosed CV It is a ’ guaranteed way to have your application rejected Employers use these forms for a reason; they do not take too kindly to someone who is too lazy to be bothered to fill them in I Boxes on application forms tend to be small Choose your words carefully If the box simply is not big enough for what you want to tell them, attach a piece of plain paper with your script and refer to it... technique to clarify customers’ needs and expectations I Researches customers for ways to improve the service offered Level 3 – anticipates and responds to changing customer expectations Demonstrated by: I Recognises the cost/benefit implications of providing the service or goods I Identifies a range of solutions which exceeds customer expectations I Actively suggests improvements to make the customer . alt="" How to answer hard interview questions and everything else you need to know to get the job you want Charlie Gibbs howtobooks Visit our How To website. www.howto.co.uk you’ll find the support and encouragement you need to help make your aspirations a reality. You can go direct to www .how- to- answer- hard- interview- questions. co.uk