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PROJECT
MANAGEMENT
made
easy
Additional Titles in Entrepreneur’s Made Easy Series
̈ Accounting and Finance for Small Business Made Easy: Secrets You
Wish Your CPA Had Told You by Robert Low
̈ Business Plans Made Easy: It’s Not as Hard as You Think
by Mark Henricks
̈ Meetings Made Easy: The Ultimate Fix-It Guide by Frances Micale
̈ Strategic Planning Made Easy by Fred L. Fry, Charles R. Stoner, and
Laurence G. Weinzimmer
̈ Advertising Without an Agency Made Easy by Kathy J. Kobliski
̈ Managing a Small Business Made Easy by Martin E. Davis
̈ Mastering Business Growth and Change Made Easy
by Jeffrey A. Hansen
PROJECT
MANAGEMENT
made
easy
Entrepreneur Press and
Sid Kemp
Editorial Director: Jere Calmes
Cover Design: Beth Hansen-Winter
Editorial and Production Services: CWL Publishing Enterprises, Inc., Madison,
Wisconsin, www.cwlpub.com
This is a CWL Publishing Enterprises book developed for Entrepreneur Press by
CWL Publishing Enterprises, Inc., Madison, Wisconsin.
© 2006 by Entrepreneur Press
All rights reserved.
Reproduction of any part of this work beyond that permitted by Section 107 or 108
of the 1976 United States Copyright Act without the express permission of the copy-
right owner is unlawful. Requests for permission or further information should be
addressed to the Business Products Division, Entrepreneur Media, Inc.
This publication is designed to provide accurate and authoritative information in
regard to the subject matter covered. It is sold with the understanding that the
publisher is not engaged in rendering legal, accounting, or other professional serv-
ices. If legal advice or other expert assistance is required, the services of a compe-
tent professional person should be sought.
—From a Declaration of Principles jointly adopted by
a Committee of the American Bar Association and
a Committee of Publishers and Associations
ISBN 1-932531-77-7
Library of Congress Cataloging-in-Publication Data
Kemp, Sid.
Project management for small business made easy / by Sid Kemp.
p. cm.
ISBN 1-932531-77-7 (alk. paper)
1. Project management. 2. Small business Management. I. Title.
HD69.P75K4552 2006
658.4'04 dc22
2005030986
10 09 08 07 06 05 10 9 8 7 6 5 4 3 2 1
v
For Kris, my wife,
who has stood by me as I've started
my own business, struggled,
succeeded, and found joy.
vi
vii
PPrreeffaaccee xxii
11 GGeett IItt DDoonnee RRiigghhtt!! 11
Small Business in a Changing World 1
What Is a Project? 3
What Is Management? 4
Conclusion: Project Management for Your Business 10
22 SSmmaallll BBuussiinneessss PPrroojjeeccttss 1122
Where Do Projects Fit into Your Business? 13
Eight Ways Projects Benefit Your Business 18
Who’s Who on a Project 21
The 14 Questions for Every Project 23
Conclusion: Pick a Project and Go! 24
33 PPrreeppaarree,, DDoo,, FFoollllooww TThhrroouugghh 2266
Businesses, Projects, and Systems 27
Stages and Gates 28
The Nine Areas of Project Management 31
Conclusion: Tying It All Together 34
44.
. DDrreeaammss aanndd OOppppoorrttuunniittiieess 3366
Rules for Making Dreams Real 36
Defining Your Dream or Opportunity 37
From Dream to Deadline 41
Conclusion: Making Your Dreams Real 43
Contents
Introduction
viii
Contents
55 PPrroobblleemmss aanndd SSoolluuttiioonnss 4444
What Is a Problem? 44
From Problem to Project 50
Conclusion: Making the Solution Work 51
66 WWhhaatt AArree WWee MMaakkiinngg?? 5533
The Steps of Defining Scope 54
Write a Basic Statement of What We Are Making 54
Choose a General Approach to How We Will Make It 56
Draw and Write a Detailed Description of What
We Are Making 57
Write a Detailed Work Breakdown Structure (WBS) 58
Write a Detailed Action Plan 60
Conclusion: A Leader with a Plan 61
77 PPllaannnniinngg TTiimmee aanndd MMoonneeyy 6622
Allocating, Estimating, Scheduling, and Budgeting 62
Detailed Scheduling 66
Detailed Budgeting 67
Conclusion: Ready to Stay on Track 68
88 MMaakkiinngg IItt G
Goooodd 6699
Simple Quality Basics 70
Defining Quality 71
Planning for Quality 73
Conclusion: Taking the High Road 74
99 MMaakkiinngg SSuurree tthhee JJoobb GGeettss DDoonnee 7766
Risk Identification: Listing the Risks 78
Risk Analysis 81
Risk Response Planning 81
Risk Monitoring and Control 82
Conclusion: If It Doesn’t Go Wrong, It Will Go Right 83
1100 TTeeaammwwoorrkk aanndd CCoommmmuunniiccaattiioonnss 8855
Getting the Right Team 86
Defining Jobs Clearly 89
Supporting Self-Management 91
Supporting Effective Team Communications 91
Conclusion: Team Success™ 93
Introduction
ix
Contents
1111 GGeettttiinngg WWhhaatt YYoouu NNeeeedd 9944
Purchasing for Projects 95
Getting Expertise 97
Getting Information 98
Getting Permission 99
Evaluating Vendors 100
Tracking and Saving Money in the Purchasing Process 103
Conclusion: Hassle-Free and Good to Go! 104
1122 PPuulllliinngg tthhee PPllaann TTooggeetthheerr 110055
Tying the Plan Together 105
What if the Plan Changes? 109
The Preparation Review Gate 111
Conclusion: Set Sail! 114
1133 KKeeeeppiinngg EEvveerryytthhiinngg oonn TTrraacckk 111166
The Status Meeting 116
The Feedback-and-Control Concept 118
Practical Course Correction 119
Conclusion: Steady as She Goes! 122
11
44 PPrreevveenntt SSccooppee CCrreeeepp 112244
Sources of Scope Creep 124
Managing Scope Creep 129
Conclusion: Don’t Move the Goals 131
1155 SSttaayy oonn TTiimmee aanndd oonn BBuuddggeett 113322
Time Management in the Doing Stage 132
Cost Management in the Doing Stage 137
Conclusion: The Iron Triangle Delivered 140
1166 QQuuaalliittyy:: EElliimmiinnaattee EErrrroorr 114411
Work Systems That Eliminate Error 142
Creating a Quality Team 145
Quality at the Business Level 147
Quality at the Project Level 148
Quality at the Technical Level 149
Conclusion: Quality All the Way Through 150
11
77 RRiisskk:: MMaannaaggee UUnncceerrttaaiinnttyy 115511
Watch for Risks 151
Monitor Risk Status 153
Contents
Keep Looking Ahead 153
Manage Risks Quickly 154
Keep the Project Moving 156
Conclusion: Sailing Through Stormy Waters 158
1188 MMaannaaggiinngg EExxppeeccttaattiioonnss 115599
Discuss Expectations Openly 160
Documenting Expectations 160
Defining the Expectations Gap 161
Managing the Expectations Gap 162
Ensure Communication with All Customers 164
Conclusion: The Doing Is Done! 167
1199 FFoollllooww TThhrroouugghh 116688
The Challenges of Following Through 171
Technical Follow-Through 174
Project Management Follow-Through 177
Conclusion: Safely Ashore! 182
2200 DDeelliivveerr DDeelliigghhtt 118833
Business Follow-Through 184
Follow-up After the Project 187
All You Need to Know 189
Conclusion: Success and Delight 193
2211 SSttoorreeffrroonntt SSuucccceesss
s:: KKnnooww WWhhaatt YYoouu WWaanntt,, PPllaann,, aanndd GGoo ffoorr IItt 119944
A Long Time Coming: Opening the First Store 195
Gaining, Training, and Retaining Staff 196
Improvements—Roasting and Going Nuts 199
Front Porch Two: A Dream Coming True 202
Tips for Those Starting a Business 204
Conclusion 205
2222 CCaassee SSttuuddyy:: PPllaannnniinngg aa YYeeaarr ooff PPrroojjeeccttss 220077
A Strategic Plan Adds Flexibility 207
What Is a Strategic Plan? 208
How to Plan Strategy Each Year 209
Conclusion 212
AAppppeen
nddiixx:: FFoorrmmss aanndd TToooollss 221133
IInnddeexx 224422
x
[...]... it ̈ Install the product Some items require physical assembly or installation Either we do this or we make sure that the customer does and that he or she has it working right ̈ Test end to end to make sure everything is working right ̈ Provide training or instructions, including training for new people who might come later, after the customer is using the product We must make sure that this training... such as launching the business or opening a new store Others might be fulltime work for a few weeks: creating the fall catalog and mailing it out or 3 Project Management for Small Business Made Easy roject management helps by bringing problems under control P building a new web site Some projects take just a few hours: finding a new supplier to replace the one that is unreliable or hiring staff for... taking action to keep things under control project in three steps: prepare, do, follow through A Follow Through ̈ Delivery: Finishing the project, delivering the results, and making sure everyone knows it’s done ̈ Maintenance: Keeping up the good results through production management—monitoring, control, and improvement Whether we’re bringing a situation under control, solving a problem, or making... opened four businesses in six years, realizing their own dreams, delighting customers, and providing excellent opportunities for their employees by seizing opportunities and solving problems one after another And in Chapter 22, you’ll learn how to plan the projects for your own business, lining up a year of problem solving and business growth If you know how nails work, you can try pounding them with... Management for Small Business Made Easy, focus on getting better in the areas that most need improvement The Lesson: In work, everything connects like a chain Honest assessment lets us find the weakest link, so we can make it stronger pany—projects are linked directly to customer satisfaction and profit Internal Projects: Working Smarter Type 2 companies, on the other hand, make money by selling many of the... better marketing ̈ Reaches new markets or customers, for example, by opening a new location or starting to sell through a web site ̈ Markets or delivers to our customers in new ways, increasing sales or lowering the cost of sales ̈ Speeds up cycle time, getting products to market faster, completing 19 Project Management for Small Business Made Easy jobs faster, getting supplies faster, and making decisions... our price, by selling more of what we already sell, or by selling new products without increasing our cost per sale, that increases net revenue Reduce risks There are risks—things that might happen—associated Small Business Projects with any business For instance, as a business, we have personal information about our employees and credit card information about our customers If this information is stolen... have a different role in Type 2 companies Instead of making money directly, projects in Type 2 companies help the company solve problems and work smarter, so they can stay in business and make more money Type 2 companies do projects for four reasons: n internal project is an investment that pays off by making the business better A 15 Project Management for Small Business Made Easy ̈ To realize new... these in a bit more detail Prepare ̈ ̈ Evaluation: Is it worth fixing? How big is the problem? ̈ Planning: What do we want to do about it? ̈ 4 Investigation: What’s really going on? Getting ready: Get the people and things you need Get It Done Right! Do ̈ Action: Doing the work and fixing the problem ̈ Tracking: Making sure our work follows the plan and fixes the problem ̈ Control: If tracking shows... $1,000 And I bet you’re in the same boat So, project management is about success for your business In this chapter, you’ll learn: ̈ ̈ the eight ways projects benefit a business ̈ who’s who on a project ̈ 12 where external and internal projects fit into your business and the 14 questions to ask on every project Small Business Projects Where Do Projects Fit into Your Business? In Chapter 1, Get It Done . PROJECT
MANAGEMENT
made
easy
Additional Titles in Entrepreneur’s Made Easy Series
̈ Accounting and Finance for Small Business Made Easy: Secrets You
Wish. Coming: Opening the First Store 195
Gaining, Training, and Retaining Staff 196
Improvements—Roasting and Going Nuts 199
Front Porch Two: A Dream Coming
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