FINAL TEST FOUNDATION ENGLISH Name: …………………………… Dated: ………………………… I. Reading (20 points) Article 1: Why do we tip waiters, hairdressers and taxi drivers bit not nurses and shop assistants? According to research in the US, more than 90% of restaurant diners tip their waiter or waitress about 10% of the bill. Tips are often a large part of the income of waiting staff. Research shows that, to get tips, some things work and others do not. There are three main factors which can increase tipping. The first is contact between customer and waiter or waitress. It includes: • Touching the customer politely on the arm. • Bending down so your eyes are at the same level as the customer’s. • Extra visits to table to check that everything is OK. • Smiling when greeting the customer and being pleasant. Being helpful and warm makes a big difference. • Introducing yourself by name. Even things like writing ‘thank you’ or drawing a cartoon on the bill are effective. The second factor is speed. There are three occasions during the meal when speed is important: bringing the menu and drinks and taking the food order; bringing the food; and bringing the bill. It is important to get the speed right. The trick is to understand what the customer wants. A business lunch may be quick or slow: get the timing right and the tip increases. The third factor is giving small gifts – a free aperitif at the start of the meal or a chocolate with the bill. Mark each statement True (T) or False (F). Then correct wrong statements: 1. More than 90% of restaurant diners tip their waiter or waitress about 10% of the bill. 2. There are two factors which can increase tipping, according to the article. 3. Touching the customer strongly on the arm is the first factor. 4. The trick is to understand what the customer wants. 5. Giving a chocolate with the bill also is to increase tip. Article 2: Miguel Perez studied business at Santiago de Compostela University in Spain from 1995 to 1998. During the summer holiday, he worked part-time as a salesman for Levi’s. After graduating in July 1998, he wanted to continue in sales, so he worked for a year in the sales department of his family’s company. He decided to improve his business Composed by: Le Thuy Kieu Chi Page 1 English. In September 1999, he went to London to study for a Diploma in Business with English. During that year, he worked part-time for the Students’ Union. In July, 2000, he began looking for a sales job. Six months later, he got a permanent position in a shipping company. However, a year ago, he changed his job and joined Futura Financial Services. He now works in the sales department. Last month he was voted salesperson of the year. Mark each statement True (T) or False (F). Then correct wrong statements: 1. Miguel studied business in Spain and London. 2. Until now Miguel has changed his jobs four times. 3. Miguel worked part-time for Levi’s and the Students’ Union. 4. Miguel decided to improve his business English after he had worked for his family’s company for a year. 5. Miguel was voted salesperson of the year. II. Language focus (Grammar) (40 marks) Mark correct choice: 1. The company director often travels _______ business. a. on b. in c. at d. for 2. The office closes for three day ______ New Year. a. on b. in c. by d. at 3. The managers ______ go to business dinners at the weekend. a. doesn’t b. aren’t c. don’t d. isn’t 4. How _______ do you go to the gym after work? a. long b. far c. much d. often 5. What time does the meeting start? – It _____ at 2 o’clock. a. starts b. start c. is d. was 6. The Tower Hotel meets the _______ of the modern business traveller. a. demands b. needs c. choice d. wishes 7. We have a lot of big orders ______ September, 2012. a. in b. on c. at d. by 8. I’d ______ to book a room from Tuesday 4 th to Thursday 6 th a. rather b. prefer c. like d. want 9. Could I have _____ more coffee, please. a. any b. some c. a lot of d. many 10. There isn’t _____ food on the menu. a. many b. any c. much d. both b&c 11. The CEO visits our branch ________ the summer. a. in b. at c. on d. until 12. Who do I report? – Peter. He _____ your line manager. a. reports b. is c. are d. was 13. How _____ deposit is needed for the large orders? a. much b. many c. some d. any 14. Can you tell me _____ your family. a. on b. about c. in d. for 15. People ______ wait for the train at gate 36. a. isn’t b. doesn’t c. aren’t d. don’t 16. I _____ computing at MIT in 1997. a. have studied b. studied c. study d. was studied 17. What do you think about the new boss? – She’s ______ efficient. Composed by: Le Thuy Kieu Chi Page 2 a. friendly b. very c. much d. a lot of 18. I _____ in London for two months. a. have lived b. live c. lived d. am live 19. There _____ anyone at the check-in. a. aren’t b. isn’t c. is d. are 20. I ______ biking to swimming. a. like b. love c. keen on d. prefer III. Vocabulary (30 points) A. Complete the fax with words (15 points) vegetarian Yours confirm menu again pleased book The White Lake Restaurant Fax From: J Richards, Restaurant Manager +44 (0) 1279 677 899 To: Ms. L Stamford, Crawley Electronics +44 1865 896442 13 November Dear Ms. Stamford, Thank you for your enquiry of 12 November. We are (1)________ to inform that you can (2) ________ our exclusive Viennese Dining Room for 22 November from 7 p.m. It can seat up to 25 people and has a beautiful view of the lake. On the next page you can find a sample (3) _________. It has a lot of typical dishes, including some regional fish dishes and (4) _________ specialities. Please let us know what you think. The price for a three-course meal (vegetarian or standard) would be £40 per person, including drinks and 10% service. For first-time customers like you, there is a special offer: you can choose anything from our desserts menu completely free of charge, as well as tea or coffee. Could you please (5) __________ your booking by 17 November. Thank you once (6) __________ for your enquiry. We look forward to seeing you and your guests on 22 November. (7) __________ sincerely, J Richards B. Complete the text with the best words (15 points) When a buyer (1) _____ an order with a seller for the first time, they usually have a lot of questions. First, they want to (2) ______prices, of course. Then, they want to know what kind of (3) ______ the seller can offer. Very often, the buyer also asks if the seller has the goods in (4) _______, and if they can deliver on (5) ________. Sometimes, the buyer will ask if it is possible to pay in (6) ________. If the seller agrees, they will often expect the buyer to pay a (7) ________. 1. a) puts b) takes c) places 2. a) compare b) offer c) say 3. a) commission b) discount c) feature 4. a) shop b) stock c) delivery 5. a) delay b) speed c) time 6. a) instalments b) parts c) shares Composed by: Le Thuy Kieu Chi Page 3 7. a) deposit b) cheque c) guarantee IV. Word order (10 points) 1. deposit/know/Please/much/me/how/is/let/needed. 2. promotion/time/only/special/short/for/Our/is/a. 3. month/I/late/once/work/a. 4. director/week/on/travels/a/The/twice/company/business. 5. The/too/to/pocket/camera/in/big/fit/my/is. 6. I/Visa/pay/Can/with? 7. summer/he/During/worked/part-time/holidays/salesman/as/Levi’s/a/for/, 8. often/swimming/do/How/you/go/? 9. She/the/in/lunch/has/cafeteria/sometimes. 10. marketing/He/now/in/works/the/department. THE END Answers: I. Reading (20 marks) Article 1: 1. T 2. F → There are three factors which can increase tipping, according to the article. 3. F → Touching the customer politely on the arm 4. T 5. T Article 2: 1. T 2. T 3. T 4. T 5. T II. Language focus (Grammar) (40 marks) 1. A 2. D Composed by: Le Thuy Kieu Chi Page 4 3. C 4. D 5. A 6. B 7. A 8. C 9. B 10. D 11. A 12. B 13. A 14. B 15. C 16. B 17. B 18. A 19. B 20. D III. Vocabulary (30 marks) A. Complete the fax with words (15 points) (1) pleased (2) book (3) menu (4) vegetarian (5) confirm (6) again (7) Yours B. Complete the text with the best words (15 marks) (1) C (2) A (3) B (4) B (5) C (6) B (7) A IV. Word order (10 marks) 1. Please let me know how much deposit is needed. 2. Our promotion is only special for a short time. 3. I work late once a month. 4. The company director travels on business twice a week. 5. The camera is too big to fit in my pocket. 6. Can I pay with Visa? 7. During summer holidays, he worked part-time as a salesman for Levi’s. 8. How often do you go swimming? Composed by: Le Thuy Kieu Chi Page 5 9. She sometimes has lunch in the cafeteria. 10. He works in the marketing department now. Composed by: Le Thuy Kieu Chi Page 6 . FINAL TEST FOUNDATION ENGLISH Name: …………………………… Dated: ………………………… I. Reading (20 points) Article. business Composed by: Le Thuy Kieu Chi Page 1 English. In September 1999, he went to London to study for a Diploma in Business with English. During that year, he worked