April 11, 20_ Mr. Joey Farina Restaurant Manager Pish Market Restaurant 905 North High Street Baltimore, MD 21002 Dear Mr. Farina: I received your purchase order yesterday, and I need to go over a few items with you. Please call me as soon as you receive this letter. April 16 is coming soon and I have not been able to reach you to discuss the order. Have you received my voicemail messages? We normally need ten days between receiving a purchase order and filling it. You must pay an express service charge of $100 in order to have the order filled by April 16. I've checked with our suppliers, and we can provide 300 pounds of shrimp and 250 pounds of salmon at the present time. We will provide the remainder as soon after April 16 as possible, if that suits you. Finally, a correction needs to be made to the shipping/handling fee on the purchase order. Our usual charge for this is twice as much as you assumed. I'm enclosing a revised bill for you. With the express service charge, the change in quantity of shrimp and salmon, and the recalculated shipping/handling fee, your new total comes out to $6,480. Please call or e-mail me today so that we can discuss your order. Thank you for working with Super Seafood Suppliers. Sincerely yours, Sandra James Sales Manager 181. Where does Joey Farina work? 184. (A) At a fish market (B) At a seafood restaurant (C) At a fish canning factory (D) At a seafood supply house 182. When does Joey Farina want his order delivered? 185. (A) AprilS (B) April 9 (C) April 11 (D) April 16 183. How long did it take Joey Farina's letter to reach Sandra James? What did Joey Farina forget to include in his purchase order? (A) A shipping address (B) An order for shrimp and salmon (C) An express service charge (D) A shipping and handling fee What is the usual shipping and handling fee charged by Super Seafood Suppliers? (A) 2% (B) 2.5% (C) 5% (D) 10% (A) (B) 1 day 2 days (C) (D) 3 days 4 days PRACTICE TEST ONE 37 Questions 186-190 refer to the following fax and memo. FAX COVER SHEET TECH INTERNATIONAL Betiemske namesti 11 198 16 Prague CZECH REPUBLIC Tel: (204) 12 44 Fax: (204) 12 45 To: All Board Members From: Jarek Cichy Marketing Department Date: November 30, 20_ Pages: This + 5 Ref: Annual Award Message: Please review the attached nomination form for our department's nominee for this year's award. Anezka Movotna is my best staff member and is truly deserving of this honor. I am going to Switzerland next week on business and won't return until December 13. I will be checking my e-mail regularly while I'm gone, so please e-mail me if you have any questions about this nominee. Memo To: All department staff From: Jarek Cichy Re: Annual party—please attend! As usual, the Board Members are inviting everyone to their annual Appreciation Party held to show their appreciation of the hard work you have all done during the year. This year, as in past years, the Board Members will give out the Employee of the Year award during the party. I would like to especially encourage each of you to attend the party since this year's Employee of the Year award will be given to the nominee from our department. In addition to the honor and award she will receive from the Board, we're collecting money to buy her a group gift. If everyone contributes just $10, we can buy her the portable DVD player that she wants. See my assistant, Basia, by Thursday at 4;00 to contribute to the gift. I hope to see you all on December 14 at 5:00 P.M. 38 PRACTICE TEST ONE 186. Why did Jarek Cichy send the fax? 189. Who will receive an award? (A) Basia (B) Jarek Cichy (C) Anezka Novotna (D) A board member 190. Where does Basia work? (A) In Switzerland 187. When will larek Cichv return to the (B) On the Board of Directors (C) In the Marketing Department (D) In the Accounting Department 188. What is the purpose of the party? (A) To honor all company staff (B) To give an award (C) To give out presents (D) To celebrate the holidays PRACTICE TEST ONE 39 (A) To invite employees to a party (B) To recommend someone for an award (C) To inform board members of his trip (D) To ask for money for a gift When will Jarek Cichy return to the office? (A) The day before the party (B) The day of the party (C) Next week (D) November 30 Questions 191-195 refer to the following advertisement and form. Join our company! BANGALORE TECHNOLOGY CENTRE (BTC) Now hiring! One of the world's top 5 electronics companies Located in Bangalore, India Excellent benefits! Educational assistance, health coverage, free gym membership, paid vocation! BTC is a great place to work, but don't just take our word for it. Look at the testimony from some of our employees: "I've worked here for 3 years and it's wonderful. I will work here forever!" —Manov, Engineering Department "BTC is the perfect employer, You should apply today." —Rupol, Marketing Team "Everyone on the BTC staff is o real team worker, and your supervisors really care about you. It's like one big family." —Mohan, Accounting Department Tel: (80) 91 22932001 Fax: (80)91 22932011 E-mail: btc@btc.com http: www.btc.com To learn more, go to our website and fill out the "Request for Information" form. 40 PRACTICE TEST ONE Request for Information Learn more about the company called the "Best Technology Company" by the Organization of Computer Engineers. El YES! Send me information about the excellent opportunities at BTC, including the great benefits for employees. El YES! I would like to have a BTC employee contact me. Name: Job: Address: Bert Roberts Electrical Engineer Gulf Harbour Drive Auckland, New Zealand Interested in working in: Engineering Department Tell us something about yourself. Highest level of education: Master's degree in electrical engineering ____________ Work Experience: 5 years as an electrical engineer at Servitrix. Ltd., Auckland. 2 years as an engineering assistant at R&J Company, Auckland _____________________________ When you have completed the form, click here. 191. What kind of business is BTC? (A) A marketing firm (B) An accounting firm (C) A computer retail store (D) An electronics company 192. Which of the following benefits is NOT offered by BTC? (A) Help paying for school (B) Medical insurance (C) Time off with pay (D) Life insurance 193. How did Bert Roberts get this form? (A) He visited a website. (B) Manov sent it to him. (C) He wrote to BTC to request it. (D) He found it in the newspaper. 194. How many years of work experience does Bert Roberts have? (A) Two (B) Three (C) Five (D) Seven 195. If Bert Roberts accepts a job with BTC, what will he probably have to do? (A) Get a master's degree (B) Add his testimony to the company's advertisements (C) Move to another country (D) Join a gym PRACTICE TEST ONE 41 Questions 196-200 refer to the following agenda and e-mail. International Environmental Protection Group (IEFG) Meeting & Awards Ceremony Thursday, August 1, 20_ 7:00 P.M. Place: Room 1, Sofitel Hotel AGENDA 1. Welcome 2. Fall projects & plans 3. Introduction of Nominating Committee 4. Presentation of award Recipient: J. S. Choi, CEO 5. Reception Birsen Aksay Ari Tabaku Kazadi Koite Jakob Skolnik D To: Jakob Skolnik From: Victoria Williams Subject: yesterday's awards ceremony Mr. Skolnik, We were ali concerned about your sudden illness yesterday and hope that you are feeling better today. 1 know that you will feel reassured to learn that last night's awards ceremony went very well despite your absence. We had Kazadi Koite lead both items 3 and 4, and I am happy to report that he did an excellent job. The CEO of B. J. Technology accepted the award for "most environmentally friendly company" on his company's behalf and expressed great delight on receiving it. The reception was enjoyed by all. We had reserved the room for only three hours, and some guests stayed until the last possible moment. More guests attended than we expected, so we barely had enough room for everyone. Perhaps we should ask for a bigger room next year. Rooms 2 and 3 are also small, but either room 4 or room 6 would be a good size, I think. Even though the ceremony and reception were a great success, I have several other ideas tor improvements for next year's ceremony. We can discuss them when you return to work. Please rest well. We hope to see you healthy and back at work soon. Victoria 42 PRACTICE TEST ONE 196. 197. 198. What company does j. S. Choi work 199. What time did the reception end? for? (A) 3:00 (A) IEPG (B) 6:00 (B) B. J. Technology (C) 7:00 (C) Sofitel Hotels (D) 10:00 (D) Williams Tnc. 200. What does Victoria Williams suggest Who presented the award? doing next year? (A) Jakob Skolnik (A) Asking Jakob Skolnik to presen (B) Victoria Williams the award (C) Kazadi Koite (B) Using a larger hotel (D) Ari Tabaku (C) Inviting more guests In which room was the reception held? (D) Reserving a different room (A) Rooml (B) Room 2 (C) Room 3 (D) Room 4 Stop! This is the end of the test. If you finish before time is called, you may go back to Parts 5, 6, and 7 and check your work. PRACTICE TEST ONE 43 PRACTICE TEST ONE 43 . return to the office? (A) The day before the party (B) The day of the party (C) Next week (D) November 30 Questions 191-195 refer to the following. the "Request for Information" form. 40 PRACTICE TEST ONE Request for Information Learn more about the company called the "Best Technology