... “Conflict and Negotiation Processes in Organizations,” in M.D. Dunnette and L.M. Hough, Handbook of Industrial and Organizational Psychology, 2nd ed., vol. 3, pp. 651-717.Thomas, K.W., and R.H. ... Understanding and Resolving ConflictMark SmallwoodBrigham Young University The Conflict Process•Four Stages–Potential opposition–Cognition and personalization–Behavior–Outcomes ... & Gould Law Firm•“At its peak, the firm had 350 lawyers and played a leading role in New York politics, banking, real estate and sports”•Closed its doors after not being able to resolve...