...
Elementary English for Tourism and Hospitality
LESSON 12 - Shopping
STUDY NOTES
Characters
Mona: Guest
Mai: Shop Assistant
Emma: Cashier
The ... the clothing store, deciding what to buy.
Language Practice – Conducting payments
Below are some model dialogues for conducting payments. Guests can pay by credit card, cash or traveller’s ... total amount comes to $310...
... have?
4. The Chant
Practise saying this chant out loud.
Follow procedures
Follow procedures
Follow procedures, sir!
Health and safety
Health and safety
Health and safety first. ... would report the fire and follow the hotel evacuation
procedure
c requirements associated with my position and follow
hotel procedures.
4 I would want someone who is reliable, friendly,
......
... is Wednesday 12
th
June)
a) Monday 10th June b) Tuesday 11
th
June c) Thursday 13
th
June
3. The tickets for the festival will go on sale in a few days. (Today is Wednesday 12
th
June) ...
___________________________________________________________________________
3. Vocabulary - time
Choose the correct answers below.
Example:
I booked the tickets for you last mo...
... advice about holidays and takes bookings.
A room attendant cleans and maintains rooms.
Grammar - Questions Tags
We use question tags in English for three different reasons: in each case, the
... Receptionist
Mona: Guest
Jack: Guest
The story
Leo discusses tours with Jack and Mona.
Grammar - Use of present tense to talk about the future
Present tense is used with a future time phrase
...
EXERCISES
1. Key vocabulary
Look up the meaning and pronunciation of these words in your dictionary. ... lantern lobster
longevity meet nothing pretty
represent separated symbol village
2. Grammar - Possessive pronouns
Use the possessive pronouns in the box below to finish the sentences. The
... goes for a walk to the beach. Mona becomes worried when she cannot
find him.
Language Practice - Responding to a compliment
Below are some examples of how you can respond to a compliment. Read ... kind.
B: Not at all.
A: You’ve been very patient and helpful.
B: It’s my pleasure.
Grammar - Irregular verbs
Below are some irregular verbs in present and past tense. Practis...