... had online sales of over $12 billion andresolved over 70 percent of its support requests over the Internet (CiscoSystems, Inc. 2000).87The Growth and Development of the Internet in the United ... Kenneyations to the Internet. For Dell the Internet was a competitive weapon,whereas for Compaq the Internet proved to be a di‰cult media to usee¤ectively (Kenney and Curry 2001). Although the Internet ... with experience in using the Internet. In1985, NSF also decreed that all NSF-related sites should use the TCP/IP protocol, and it became the dominant data transmission protocol. In thelate 1980s,...