... divorce the competence and performance of the sales force from the competence and performance of the organization as a whole. In a customer-focusedorganization, everyone is part of the sales ... because there was a lack of interest from their supplier.SOLUTIONS"Maximizing a workforce around one common goal that creates value for the customer, the organization, and the employee is the ... place to monitor, control, and improve the qualityof products they produce. Likewise, a sales organization—along with each individual salespersonin the organization needs to implement a system that...