... and refusing an order to help the teaching and the learning of commerce English - Finding out how to create goodwill in conveying bad news in English business correspondence. - Giving some implications ... used to maintain face, and thus, to maintain a business relationship between the reader and the writer. 1.2.2 Politeness In order to maintain each other’s face, the interlocutors have to take into ... “speech acts”. In English, they are commonly given such specific labels as apologizing, complaining, requesting, inviting, informing, complimenting or promising etc. Breaking bad news is a kind of speech...