... ImpasseTake a break to develop strategiesDefine cost consequences if agreement is not reachedReconsider outcomes to be accomplishedLower your dependence on them and increase their dependence on youBreak problem into smaller partsIf impasse is on substance, focus on process – how to proceed from hereIf impasse is on process, try the shared text approachKeep power in your pocket (e.g. attorney, credible reference)Keep the door open Conflict as a Choice PointExplore whether conflict is a signal for a changeView the disagreement as a choice point and explore options for moving forward – what comes next?Utilize framing ... Differences•Dismissive – interrupting, talking over, ignoring {men engage more frequently than women}•Exclusionary – leaving someone out of the meeting, discussion or social gathering•Undermining – going behind the back of others or using insults to discredit arguments•Retaliatory – used when other party feels threatened•Patronizing – use a condescending tone {happens more to women} ... When the Discussion Gets Stalled or HeatedChapter 9 OutlineConflict DefinedConflict Resolution ApproachesPURRR ProcedureResponding to ConflictHandling ImpasseConflict as a Choice PointIdentify Compatible InterestsHandling DeceptionGender Differences...