Determinants of customer satisfaction in the personal loan service
Determinants of customer satisfaction in retail banking sector Luận văn thạc sĩ
... provides its customers 2.4 Customer satisfaction and service quality in banking sector 2.4.1 Customer satisfaction in banking sector Customer satisfaction is an outstanding research topic of different ... greatest influencing factor to customer satisfaction in banking industry Athanassopoulos (2000) conducted a complete survey on customer satisfaction in retail banking in Greece and suggested an instrument ... benefits of customer satisfaction In the beginning of the 1960s, customers have been considered as a focal point of all marketing activities when marketing shifted to customer orientation instead of...
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Determinants of customer satisfaction in life insurance companies
... the key factors affecting the customer satisfaction in life insurance companies; - Determining level of satisfaction; - Proposing some recommendations to improve the customer satisfaction 1.3 Research ... most of the companies are thinking their current and future needs by analyzing customer satisfaction Life insurance players have started realizing that their business depends on customer satisfaction ... three customer groups: existing customers, current customers, potential customers As a result of competitive market and more intensive nowadays in life insurance industry, customers are searching...
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The determinants of customer satisfaction on banking services the case of commercial banks in hochiminh city luận văn thạc sĩ
... The determinants ofcustomer satisfaction on banking services: The case ofcommercial banks in Ho Chi Minh City 2.3 Overview of commercial banks in Ho Chi Minh City and the present main banking services ... significant impact on the satisfaction of patients, namely the competence of the -6- The determinants of customer satisfaction on banking services: The case ofcommercial banks in Ho Chi Minh City staff, ... to determine the -5- The determinants ofcustomer satisfaction on banking services: The case of commercial banks in Ho Chi Minh City antecedents and consequences of customer satisfaction These firms...
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Tài liệu “Measuring customer satisfaction in the context of a project-based organization” docx
... a negative correlation between customer satisfaction and financial performance Indirect measures of customer satisfaction provide simple ways of assessing the state of customer satisfaction They ... making, and their satisfaction contribute towards the satisfaction of the customer organization as a whole In this case, the measurement of CS includes the identification of key individuals and ... & Kawani, 1982) Therefore, it can be argued that the aggregate satisfaction of the buying organization is a rather complex function of satisfactions of individual, from an importance viewpoint,...
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Khóa luận tốt nghiệp tiếng anh:THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER SATISFACTION IN THE FOOD BEVERAGE INDUSTRY IN VIETNAM: A CASE STUDY IN THE SYSTEM THE GIOI NGHIENG 2305 RESTAURANTS
... precise about the meaning and measurements of satisfaction and service quality Satisfaction and service quality have certain things in common, but satisfaction generally is a broader concept, whereas ... satisfaction in the food and beverage industry in Vietnam as a whole and in the Thegioinghieng 2305 restaurants • Step 5: Data Analysis • Step 6: Research Findings • Step 7: Conclusion 13 Chapter ... service quality, ustomers’ satisfaction, and the relationship of the these factors Based on these studies, the impact materials have on service quality on customer satisfaction in the food &...
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Determinants of customer satisfaction on internet banking in Vietnam
... level of customer satisfaction This research is to find key determinants of customer satisfaction of Internet banking in Vietnam and to propose strategic recommendations for banks to increase customer ... satisfaction factor of Internet banking in Vietnam because its Sig (2-tailed) value is not less than 0.05 31 In summary, about determinants of customer satisfaction of Internet banking, convenience ... customer support and promotion The key determinants of each satisfaction factor of Internet banking in Vietnam are found as following: In terms of convenience, key determinants are (1) enabling...
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Determinants of customer satisfaction an empirical study in fast food franchises in ho chi minh city
... restaurants become popular in any big city in Vietnam, particular in Ho Chi Minh city 1.2 Problem statement Fast food is growing fast and speedy in Vietnam especially in Ho Chi Minh city; however, ... DETERMINANTS OF CUSTOMER SATISFACTION AN EMPIRICAL STUDY OF FAST FOOD FRANCHISES IN HO CHI MINH CITY APPROVED BY Advisor APPROVED BY: Committee _ Nguyen Van Phuong ... quality and price in fast food industry in many other countries For instance, Ling et al (2011), conducting a survey with 200 Malaysian customers, evaluate and validate the determinants of the customer...
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Tài liệu measuring customer satisfaction in the context ppt
... tries to gain a holistic picture of the events and their interrelations that together form customer satisfaction or dissatisfaction Measuring customer satisfaction by interviews The interview ... as the only method for measuring customer satisfaction negatively correlates with direct customer involvement in the project work Measuring customer satisfaction is an intervention, which may influence ... defined in a B2B context It is important to differentiate whether CSM is focusing on the satisfaction of the customer organization as a whole or the satisfaction of certain individuals within...
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Tài liệu Measuring Customer Satisfaction In The Tourism Industry pptx
... become an integral part of the understanding what the market(s) is/are seeking Peak organisations in the tourism industry recognise the need to encourage both new and repeat business The latter ... certain aspects of individual parks What is most interesting, however, is the fact that the respondents demonstrated how much their experiences in these parks affected the satisfaction of their ... irrespective of the particular activities that they engage in Tourism in the Australian economy Over the last two decades the tourism industry has emerged as a significant sector of the Australian...
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A retrospective data examination of customer loyalty in the e banking technology services industry strategies for new successes
... is a complex, aggregated concept that cannot be defined nor measured by any single variable From marketing literature, several antecedents of loyalty have been revealed Among the determinants of ... recruit new banking business and retain the most valuable -banking businesses Results of this research and data analysis have the potential to expand the utilization of e- banking technology services ... Marketers have been interested in using these moderating variables to develop effective marketing strategies to attract and retain the most valuable customers Furthermore, according to Berry, Parasuraman,...
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determinants of equity prices in the stock markets
... recognize economic profits as against the use of book profit in the valuation of asset The model builds on the premises of profit maximization by owners of the firm and the profit is not to be restricted ... is used in the calculation of EVA and its serves as the rate for discounting the present value of future earnings to the present time t The value of the firm is therefore the addition of the book ... Model The model uses accounting data as input and the objective of the model is to derive equity value of a going concern The value of equity is derived by deducting the value of debt (excluding...
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báo cáo khoa học: " Determinants of preventable readmissions in the United States: a systematic review" potx
... be available in administrative databases, some findings may not be able to be utilized by those working in secondary data In addition, the large sample sizes of the linked datasets may have indentified ... methods Assessment As a means of summarizing the quality of the article and the potential for bias in examining preventable readmissions, we assessed each article according to the presence or absence ... MM, and KJ abstracted data, analyzed results and helped prepare and revise the manuscript All authors read and approved the final manuscript Authors’ Information JV was at the Texas A& M Health...
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Determinants of customer loyalty in mobile telecommunication sector A case of VinaphoneDeterminants of customer loyalty in mobile telecommunication sector A case of Vinaphone
... international call, international roaming, national roaming, call forwarding, call restriction, call holding, call waiting, voice mail, fax data, calling line identification, calling line identification ... transaction points are also the supporting point of Vinaphone Besides the official transaction office, Vinaphone has thousand of retailers which is developed by each provincial VNPT, example Ha ... next phase, customer loyalty measured by incorporating behavioral and attitudinal simultaneously A sustainable loyalty could only be attained when customers enjoyed a high level of positive attitude...
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deis and giroux - 1992 - determinants of audit quality in the public sector
... units, and to CPAs active in the public sector The ability of existing theories to explain audit quality differences in the small CPA firm category enhances our understanding of audit quality, ... and Conditions Deis, Jr .and Giroux- Determinants of Audit Quality 465 distinction to test the robustness of existing explanations for variations in audit quality within small (non-Big Eight) CPA ... in the public sector threaten the public' s confidence in the profession Aside from Dwyer and Wilson (1989), audit quality has not been the explicit focus of public sector audit research Nonetheless,...
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Determinants of customer satisfaction on mortgate service a case study of anz bank Vietnam limited Luận văn thạc sĩ
... Best Customer Oriented Bank by popular magazines like Vietnam Economics Times, The Asian Banker and Finance Asia, ANZ has no official research on customer s satisfaction on its services, what ... OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS- HOCHIMINH CITY Phung Nguyen Thuc Khue DETERMINANTS OF CUSTOMER SATISFACTION ON MORTGAGE SERVICE: A CASE STUDY OF ANZ BANK VIETNAM LIMITED MASTER ... Secondary data: o Statistic reports on the social, economic data and figures from the General Bureau of Statistic o Annual reports of The State Bank of Vietnam and ANZ o Statistic report of ANZ...
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