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Medical assisting Administrative and clinical procedures (5e) Chapter 45 Orientation to the lab

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 1

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 1

... reserv ed 1- 31 Daily Duties Administrative Examples • Entry level Greet patients Handle correspondence and answer telephone Schedule appointments Create and maintain patient medical records ... reserv ed 1- 36 Personal Qualifications (cont.) • Neat appearance Uniform clean Shoes Hairstyle Nails • Avoid acrylic nails Jewelry Tattoos Piercings Hygiene Health © 2 011 T he ... Expands your career opportunities Office manager Certified Office Laboratory Technician Medical lab technician ECG technician Medical biller Hospital admission coordinator © 2 011 T...
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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 2

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 2

... 2- 2 Learning Outcomes 2. 1 Describe medical specialties and specialists 2. 2 Explain the purpose of the American Board of Medical Specialties 2. 3 Describe the duties of ... work with forensic and/ or anatomic pathologists  Performs laboratory duties and some administrative functions Pediatric Medical  Assists the pediatrician with administrative and clinical duties ... dealing with treatment and preventative care of athletes Surgeon  Uses hands and instruments to diagnose, correct, and treat injuries, diseases, and deformities Urologist  Diagnoses and treats...
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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 3

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 3

... ed 3- 35 Documentation • Clear and complete Referrals Missed appointments Dismissals Patient contact Medical record correction • Medical records Property of facility or physician ... Understand scope of practice • Understand standard of care and duty of care Medical assistants are all held to the “reasonable person standard” • Consent Implied actions imply permission Informed ... reserv ed 3- 32 Standard of Care • Apply legal concepts to practice by Maintaining confidentiality Practicing within the scope of training and capabilities Preparing and maintaining medical...
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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 4

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 4

... assist in attaining the goal of patient health and well-being • Discuss with patient’s physician before referring patient • Resources Alcoholics Anonymous Shelters Hospice Mental ... Interpersonal skills Warmth and friendliness Empathy Respect Genuineness Openness Consideration and sensitivity © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 4- 24 Therapeutic ... Dying Denial Anger Bargaining Depression Acceptance © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 4- 39 Communication Young Patients and Their Parents • Recognize and...
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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 5

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 5

... e d 5- 3 Learning Outcomes (cont.) 5. 4 Compare and contrast leasing and buying 5. 5 Describe a warranty, a maintenance contract, and a service contract, and discuss the importance of each 5. 6 Identify ... used in a medical office Fax machines Computers Photocopiers Postage meters Paper shredders Dictation/transcription machines Scanners All-in-one equipment 5. 2 Telephone systems are ... (cont.) 5. 7 The equipment inventory includes The name of the equipment A description of the equipment Model and registration numbers Date and place of purchase Product warranty and maintenance...
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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 6

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 6

... rights reserv ed 6- 50 In Summary 6. 1 Types of computers include Supercomputer fastest and largest Mainframe computers process large quantities of information Minicomputers smaller than ... information available Complicated billing and collecting systems Scheduling and coordinating of services • Computer Integral office tool Organize and categorize Transmit information Maintain ... ll rights reserv ed 6- 7 Types of Computers • Supercomputers Biggest, fastest, most complex Genetic coding and DNA and cancer research • Mainframe computers Process and store large quantities...
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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 7

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 7

... reserv ed 7- 30 Editing and Proofreading Editing Proofreading • Check for • Check for errors Factual accuracy Logical flow Conciseness Clarity Tone Grammatical Spelling Formatting ... 7- 3 Learning Outcomes (cont.) 7. 5 Explain the tasks involved in editing and proofreading 7. 6 Describe the process of handling incoming and outgoing mail 7. 7 Compare and contrast the services provided ... Types Referrals Scheduling Patient reports Patient education Insurance/billing information Cover or form letters © 2011 T he McGraw -Hill Com panie s, Inc A ll rights reserv ed 7- 13...
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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 8

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 8

... 8- 2 Learning Outcomes 8. 1 Give examples of vital, incidental, and periodic supplies used in a typical medical office 8. 2 Describe how to store administrative and clinical supplies 8. 3 Implement ... ed 8- 5 Organizing Medical Office Supplies • Responsibilities for managing an office Purchasing supplies Maintaining supplies Taking inventory of equipment and supplies Evaluating and ... ed 8- 32 In Summary 8. 1 Supplies: • Vital supplies Essential to office functioning Examples prescription pads and examination table covers • Incidental supplies Purchased quickly Examples...
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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 9

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 9

... patient record Name and address  Current complaint Insurance coverage and person responsible for payment Health-care needs Occupation Medical treatment plan Medical history Response ... the charts properly Registration form Medical history Exam results, lab and other tests Records from other physicians and hospitals Diagnosis and treatment plans Operative reports, ... rights reserv ed 9- 4 Learning Outcomes (cont.) 9. 8 Explain how to update a medical record 9. 9 Identify when and how a medical record may be released 9. 10 Discuss the advantages and disadvantages...
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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 10

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 10

... such as Immunizations Employee health records Medical office financial records • Criteria from IRS financial records AMA, American Hospital Association HIPAA law Federal and state ... Management of patient records Vital to patient care and smooth operation of medical office Paper-based medical records Electronic Health Record (EHR) or Electronic Medical Record (EMR) © 2011 ... reserv ed 10- 12 Ergonomics (cont.) • Tips Place a footstool next to the examination table Take a course in proper lifting Ensure good lighting Wear proper shoes Select storage and shelving...
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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 11

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 11

... Calls handled by the medical assistant Appointments Billing inquiries Insurance questions Diagnostic reports (lab and x-ray) General administrative questions Reports from hospitals and ... must be professionally and effectively handled • Telephone etiquette Common courtesy Proper pronunciation, tone, and enunciation • How to handle difficult situations and complaints • How to ... the message must contain all needed information • Clarity it should be legible and free from ambiguity • Conciseness it should be brief and direct • Courtesy it should be respectful and...
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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 12

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 12

... Com panies, Inc A ll rights reserv e d 12- 9 Determining Standard Procedure Times (cont.) 5-10 3 0–6 0 10-20 30 1 5–2 0 30 or > 15-20 1 0–2 0 15-30 15 5–1 0 1 5–3 0 15 30 30 or > 30-60 © 2011 The McGraw ... should bring it with him © 2011 The McGraw -Hill Com panies, Inc A ll rights reserv e d 12- 32 Scheduling Outside Appointments • Common outside appointments include Consults with other physicians ... reserv e d 12- 40 Maintaining the Physician’s Schedule (cont.) • Planning meetings Find out number of people, length and purpose of meeting Secure location with adequate room and parking Prepare...
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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 13

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 13

... reserv ed 13- 10 Furniture • Seating Firm, comfortable, safe, and easy to get in and out of Washable, fireproof fabric Should contrast with the carpet color • Prevent accidental falls Sufficient ... practice Billing practices Insurance processing practices • Medical Information brochures and pamphlets Read and validate accuracy before placing them in the reception area Be aware ... Patient reception areas Inviting and functional Special needs of disabled patients Pleasant and wellplanned • Successful interaction between patient, doctor, and other medical staff © 2011...
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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 14

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 14

... Encourage and teach health habits and behaviors • Medical assistants Recognize and overcome roadblocks to education Become comfortable with teaching Lead others to their highest level ... Safety tips to prevent injuries At home At work At play • Proper use of medications Do not change dosage Do not mix medications Report unusual reactions Tell doctor about any OTC medications ... speak or understand English Use pictures and charts Translations Family or friends may be able to read it to them • Match learning materials to patient needs and level of understanding © 2011...
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Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 35

Lecture Medical assisting: Administrative and clinical procedures with anatomy and physiology (4e) – Chapter 35

... ICD-9-CM ICD-10-CM over 68,000 diagnostic codes ICD-10-PCS 87,000 procedure codes • Features Combination codes Codes for laterality Expanded codes capture more detail Flexibility and ... officer and committee who also: Audit and monitor compliance Develop written policies and procedures that are consistent with regulations and laws Provide ongoing communication and training ... III, and Unlisted procedure codes Category II tracks health-care performance measures Category III temporary codes for emerging technologies, services, and procedures Unlisted codes –...
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