... reserv ed 13- 10 Furniture • Seating – Firm, comfortable, safe, and easy to get in and out of – Washable, fireproof fabric – Should contrast with the carpet color • Prevent accidental falls – Sufficient ... practice – Billing practices – Insurance processing practices • Medical Information – brochures and pamphlets – Read and validate accuracy before placing them in the reception area – Be aware ... Patient reception areas – Inviting and functional – Special needs of disabled patients – Pleasant and wellplanned • Successful interaction between patient, doctor, and other medical staff © 2011...