... serviceability and security 15 Service Support The Service Support component of ITIL deals more with the day-to-day support and maintenance processes of Incident Management, Problem Management, Change Management, ... are Performance Management, Workload Management, Demand Management and Application Sizing and Modelling IT Service Continuity produces recovery plans designed to ensure that, following any major ... Delivery and Service Support ITIL books while others use it to include all of ITIL In reality, Service Management should refer to any aspect of the management of IT service provision and therefore...