... the other side of oral communication: listening Listening is undoubtedly the most underrated communication skill of all, and it deserves Writing, Speaking, Listening much more attention than we ... details please send for a free copy of the latest catalogue See back cover for address Writing, Speaking, Listening Helen Wilkie ESSENTIALS Published in 2001 by How To Books Ltd, Newtec Place, ... pre-presentation tactics Plan your approach Open and close with a bang 39 40 44 45 47 50 Writing, Speaking, Listening Make Your Visuals Aid Choose the form of visual aid that best suits the occasion...