... and deployment of the systems they will eventually use, can reduce the chance of user rejection “There used to be a process of design, build and deploy, but the borders between the phases are ... 10% of the cost of any IT project should be budgeted for people management Securing that level of investment for the “softer” side of technology change will require strong leadership, but the litany ... easy, even intuitive to use helps achieve change by avoiding the need for constant retraining,” Mr Sridhara says Anticipating the human impact of technology change seems so obvious that one might...