... decided to study Customer satisfaction towards the bank card service quality at Ho Chi Minh city to assess customer satisfaction and look for the opportunity to improve card service quality Ha Nguyen ... towards customer satisfaction in the banks The first part is aimed at measuring the expectations of the customers These describe how the...
... research on customer satisfaction assessment on VietinBank’s card service quality This paper, hopefully, could contribute to completion of theory on customer satisfaction assessment on bank card service ... card service quality are made Chapter 4: Conclusions and recommendations The chapter gives some conclusions about customer satisfaction toward Vieti...
... authors have selected topics "BUILDING THE ORIENTATION DEVELOPING STRATEGIES AT HO CHI MINH CITY POWER COMPANY IN THE PROCESS OF MODEL TRANSFORMATION MANAGEMENT Based on the theory of strategic ... development of the grid in the area in Ho Chi Minh City Since then the period of socio-economic development towards industrialization and m...
... NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STUDIES FACULTY OF POST – GRADUATE STUDIES HỒ THỊ HIỀN AN INVESTIGATION INTO THE PERCEPTIONS AND ACTUAL BEHAVIORS OF THE TEACHERS ... 3.1.5 The teachers and the students perceptions of the most appropriate number of members in each group .22 3.1.6 The teachers and the...
... 3.1.5 The teachers and the students perceptions of the most appropriate number of members in each group .22 3.1.6 The teachers and the students perceptions of the benefits and the ... 57% of the students However, there are some different perceptions between the teachers and the students here and there For the students, 49% of the pa...
... textbook American Headway 1 Table 2: The teachers’ experience of teaching Table 3: The role of the textbook in teaching and learning English Table 4: Teachers’ opinions about the presentation of four ... for the first year students at HUI based in Thanh Hoa Province Aims of the study The study aimed at: - Evaluating "American Headway 1"...
... CONSUMER ATTITUDE TOWARDS THE USE OF E- COMMERCE IN HO CHI MINH CITY: A CASE STUDY OF THEGIOIDIDONG. COM In Partial Fulfillment of the Requirements of the Degree of MASTER OF BUSINESS ADMINISTRATION ... Consumer attitude and Perceived benefit, perceived ease of use, perceived quality of service was positive and significant because the...
... member university The research The Gap Between Brand Identity And Perceived Brand Image: The Case of Vietnam National University – Ho Chi Minh City aims to identify the gap between VNU-HCM brand ... VNU-HCM brand identity and brand image? - Is there any possible gap between the VNU-HCM brand identity and brand image? - How mu...
... MEASURING CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF THE MATERNITY HOSPITAL IN HO CHI MINH CITY In Partial Fulfillment of the Requirements of the Degree of MASTER OF BUSINESS ADMINISTRATION ... topic: MEASURING CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF THE MATERNITY HOSPITALS IN HO CHI MINH CITY Research object...
... by DUC PHAT With the above reason I chose topic ” IMPROVING CUSTOMER SATISFACTION FOR PACKAGED OF THE DUC PHAT COMPANY IN HO CHI MINH CITY “ to research on the subject Business Research Method ... competitors in the same industry, because the satisfaction of customer proportional to the profits of the business which brings the success o...
... customer satisfaction, service quality of private commercial banks in Ho Chi Minh City (HCMC) It attempts to discover the impact of service quality on customer satisfaction in private commercial banks ... dimensions of service quality that affect customer satisfaction in commercial banks in HCM city? What should the private commercial ban...
... FACTOR EFFECTING GUESTS SATISFACTION TOWARD LUXURY HOTEL IN HO CHI MINH CITY – A MEDIATION ANALYSIS OF PERCEIVED SERVICE QUALITY In Partial Fulfillment of the Requirements of the Degree of ... service quality so as to enable the hospitality industry to reach international standards However, no customer satisfaction data are available for the...
... CUSTOMER SATISFACTION AND LOYALTY AFTER SERVICE FAILURE AND RECOVERY A study in restaurant industry in Ho Chi Minh City of Vietnam In Partial Fulfillment of the Requirements of the Degree of ... evaluate the service failure recovery of restaurants in Ho Chi Minh City ? How does the customer satisfaction after service...