... 43 44 54 1.1 v TP Forwarder/ Logistics) X H N ty F , , C X Forwarder so 1.2 - Logistics 3 : - chung? - Forwarder/ Logistics? 1.3 Forwarder X ogistics 2014 4 1.4 1.5 5 ... (1993), Lu (2003), Wong (2007), 21 H5: 22 (Forwarder) F i giao nh n v n t i Theo Container Transportation, Freight Forwarder Theo , , trung gian thu : 23 F F Forwarder c nha H6: 24 2.4 nh ban 25 ... (2002) Responding to complaints quickly Ability to monitor the goods in transit Availability of equipment Good condition of container Tuna (2002) Availability of origin and destination point Premeaux...