... their working because some of them are fresh-graduated; some have no related education about hotel industry. That is why staff training in hotel industry is so important for employees. 2. Aim ... Hospitality Management: An Introduction, 2nd edition, Longman, New York. 24. Margaret Foot, Caroline Hook , 2002. Introducing Human Resource Management Modular texts in business and economics ... An Introduction", Blackwell Publishers Ltd, UK 7. Boydell, T.H. (1983), A Guide to the identification of Training Needs, London: Brtish Association for Commercial and Industrial Education...