... RESEARCH Open AccessInstrument development, data collection, and characteristics of practices, staff, and measures in the Improving Quality of Care in Diabetes (iQuaD) StudyMartin P Eccles1*, ... article as: Eccles et al.: Instrument development, data collection, and characteristics of practices, staff, and measures in the Improving Quality of Care in Diabetes (iQuaD) Study. ImplementationScience ... clinical managementbehaviours of individual clinicians and the organisationsthey work in. In the United Kingdom, patient s are man-aged by the integrated activities of clinical and non-clin-ical...