... describes the environment, its main components, and some of the researchissues involved in its development.1 Introduction: Business ProcessModelling and Contact CentresMany companies use business ... dialogue sys-tems based only on a Business Process Model(BPM) describing their applicatio n (e.g. bank-ing, cinema booking , shopping, restaurant in-formation). The environment includes au-tomatic ... DUDE: a Dialogue and Understanding Development Environment, mapping Business Process Models to Information State Update dialoguesystemsOliver Lemon and...