... relationships, 11 1involving executives, 11 3“scared straight” method, 11 3 11 4setting an example, 11 1speaking in business terms, 11 2 11 3technology ride-alongs, 11 2using the RASCI model, 11 2Costcloud ... definition, 14 1closure, 13 8vs. crises, 15 0 15 1definition, 13 4 13 5life cycle, 14 0 14 1, 14 6monitoring, 13 7open, definition, 14 1relationship to problems, 13 9resolved, definition, 14 1reviewing. ... Roles and responsibilities, executives.by business type, 10 9 11 0Corporate mindset, changing. See alsoBusiness case for scale.check list and guidelines, 11 0 11 4educating executives, 11 1 11 2forming...