... management plan is to establish
and identify roles and role players from each organization—buyer and vendor.
These roles and role players will be responsible for project outcomes and ac-
countable to the ... cycle of the processes involved and changes in the business cycle.
Support of the governance process and personnel by vendor and client
management is essential and sho...
... dynamics
and effective team performance. At any rate, savvy managers realize that the
storming and norming phases are best handled using a hands-off approach as
the team develops an identity and operating ... identify, map, and classify core and noncore business processes.
2. To select which, if any, of these processes can be beneficially outsourced.
3. To prepare a model of the...
... deal with and man-
age change, and capability to communicate and work with persons from a
range of disciplinary backgrounds. Implementing the decision- making process
and developing a business ... time,
and the scope and nature of the buyer-vendor relationship must adapt as
well. The typical BPO relationship will last four to six years and will involve
ongoing negotiations...
... large investment of personal
time and other resources is exceedingly difficult. However, sound business
decision making sometimes requires firms to cut their losses and move on. In
this case, if ... will cut and paste material from another proposal and simply
insert it in the current one. Although this practice is understandable and ac-
ceptable to an extent, an excessively cu...
... infor-
mation, and knowledge shared between BPO buyer and vendor, the greater
will be the potential for insights into overall business processes and strategy.
New ideas and ways of operating can and should ... and goals
• Mutual respect and understanding
• Proactive and intense communication
• Integrated systems and processes
• Encouraging and participative
• Sharing of...
... the capital and other resources to absorb the impact
of major strategic decision errors, SME executives and managers must be
CHAPTER
10
Business Risks and
Mitigation Strategies
ch10_4307.qxd ... facilities, a reception area,
security, and employees wearing business attire.
• The vendor has employee policy handbooks, and employees understand their
rights and responsibilitie...
... vendor organizations
should adopt and be able to prove compliance with global best practices and
Business Risks and Mitigation Strategies 199
EXHIBIT 10. 3 Outsourcer and Client Information Security ... 10. 4 Sample Language for Disaster Recovery
Scope and Definition: The outsourcer shall develop and implement a plan for the
prevention and mitigation of business interrupti...