business economics and managerial decision making phần 9 potx

... vendor organizationsshould adopt and be able to prove compliance with global best practices and Business Risks and Mitigation Strategies 199 EXHIBIT 10.3 Outsourcer and Client Information Security ... practices governing whether and how sensitiveinformation should be guarded vary around the world. Business Risks and Mitigation Strategies 197 ch10_4307.qxd 8/18/04 11:42 AM Page 197 There are human ... the liaison role and maintain communications between thePMT and the executive team. The liaison will be responsible for regularly Business Risks and Mitigation Strategies 195 ch10_4307.qxd 8/18/04...

business economics and managerial decision making phần 1 pps

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business economics and managerial decision making phần 3 pps

... dynamics and effective team performance. At any rate, savvy managers realize that thestorming and norming phases are best handled using a hands-off approach asthe team develops an identity and operating ... identify, map, and classify core and noncore business processes.2. To select which, if any, of these processes can be beneficially outsourced.3. To prepare a model of the business costs and benefits ... for analyzing and selecting the BPO opportunity. This process hasbeen designed to integrate and align the decision- making process with long-term organizational strategic objectives and near-term...

business economics and managerial decision making phần 4 pot

... deal with and man-age change, and capability to communicate and work with persons from arange of disciplinary backgrounds. Implementing the decision- making process and developing a business ... time, and the scope and nature of the buyer-vendor relationship must adapt aswell. The typical BPO relationship will last four to six years and will involveongoing negotiations and deal making. ... gaps and/ or inefficiencies.The business case should also include the business model for each processrecommended for outsourcing. The model will highlight in summary fashionthe costs, timing, and...

business economics and managerial decision making phần 5 pdf

... consequencesIdentify and Select a BPO Vendor 95 CASE STUDYInformal Vendor Selection Leads to DisasterA large and well-respected company had a vision in the early 199 0s of be-coming one of the leanest and most ... will cut and paste material from another proposal and simplyinsert it in the current one. Although this practice is understandable and ac-ceptable to an extent, an excessively cut -and- pasted ... include standard items such as experience, price, and lo-cation. The qualification list may also include more strategic items such asthe vendor’s organizational culture, decision- making style, and...

business economics and managerial decision making phần 6 docx

... management plan is to establish and identify roles and role players from each organization—buyer and vendor.These roles and role players will be responsible for project outcomes and ac-countable to the ... cycle of the processes involved and changes in the business cycle.Support of the governance process and personnel by vendor and clientmanagement is essential and should be established at the ... discussed and explored, and case examples areprovided.133ch07_4307.qxd 8/18/04 11: 39 AM Page 133with access to key intellectual property, and use of confidentially, nondisclo-sure, and noncompete...

business economics and managerial decision making phần 7 pps

... infor-mation, and knowledge shared between BPO buyer and vendor, the greaterwill be the potential for insights into overall business processes and strategy.New ideas and ways of operating can and should ... and goals• Mutual respect and understanding• Proactive and intense communication• Integrated systems and processes• Encouraging and participative• Sharing of risks and rewards• Operating as ... understand and seek to advance each other’s core business competencies. This means thatcompanies must reach beyond the deliverables, timetables, penalties, and remedies specified in the contract and...

business economics and managerial decision making phần 8 pptx

... facilities, a reception area,security, and employees wearing business attire.• The vendor has employee policy handbooks, and employees understand theirrights and responsibilities.• The vendor ... operating phase of the BPO Life Cycle, the buyer and vendor shouldInfrastructure Considerations and Challenges 1 79 ch 09_ 4307.qxd 8/18/04 11:40 AM Page 1 79 1 89 Take calculated risks. That is quite different ... be in placefor granting and revoking rights of access, and granting privileges shouldbe recorded and made available to both client and BPO partner.Streamline hardware and software between the...

business economics and managerial decision making phần 10 docx

... Corporation,”Harvard Business Review (May/June 199 0), pp. 79 91 .11. J. Barney, “Firm Resources and Sustained Competitive Advantage,” Journal ofManagement 17 ( 199 1), pp. 99 –120; K. Conner, “A ... socio-technical phenomenon, 7 9 types of, 20 and venture capital, 6 Business skills, 155 Business specialization, 18–20 Business- to -business (B2B), 18– 19 Business- to-consumer (B2C), 18 Business transformation ... 135–153 and BPO project management plan,136–1 39 and business continuity/benchmarking,151 and corporate culture, 148–1 49 and employee communication, 147–148 and job loss/changeover, 1 49 151principles...

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