... facilities, a reception area,
security, and employees wearing business attire.
• The vendor has employee policy handbooks, and employees understand their
rights and responsibilities.
• The vendor ... be in place
for granting and revoking rights of access, and granting privileges should
be recorded and made available to both client and BPO partner.
Streamline hardware and sof...
... negotiation and due
diligence process that began on July 18, 20 02. Accenture Business Services
began operations in Spring 20 03.
38 BPO OVERVIEW
EXHIBIT 2. 1 Key Distinctions between BPO and BTO
BPO ... identify, map, and classify core and noncore business processes.
2. To select which, if any, of these processes can be beneficially outsourced.
3. To prepare a model of the b...
... deal with and man-
age change, and capability to communicate and work with persons from a
range of disciplinary backgrounds. Implementing the decision- making process
and developing a business ... time,
and the scope and nature of the buyer-vendor relationship must adapt as
well. The typical BPO relationship will last four to six years and will involve
ongoing negotiations...
... schedule and set clear goals and objectives.
A sample charter for the organization’s VST is provided in Exhibit 5 .2.
As shown in Exhibit 5 .2, one task for the VST is to establish minimum
standards ... large investment of personal
time and other resources is exceedingly difficult. However, sound business
decision making sometimes requires firms to cut their losses and move on....
... Long-term, mature, and enduring
• Aligned interests and goals
• Mutual respect and understanding
• Proactive and intense communication
• Integrated systems and processes
• Encouraging and participative
• ... infor-
mation, and knowledge shared between BPO buyer and vendor, the greater
will be the potential for insights into overall business processes and strategy.
New idea...
... opportu-
nities and challenges.
Business Risks and Mitigation Strategies 20 5
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The Future of BPO
PART
five
T
his part explores the future of BPO and some of ... the outsourced functions?
Business Risks and Mitigation Strategies 20 3
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countries, such as South Korea, Japan, Taiwan, Singapore, an...
... 21 7 21 8
and global business environment, 21 0 21 1
and global economics, 21 3 21 5
and global workers, 21 5 21 7
and politics, 21 2 21 3
23 6 Index
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11. Roger Gill, ... Warren, 22
Business case, 67–68
Business continuity, 151, 20 4
Business model, 68
Business Monitor International, 20 3
Business practices, 20 1 20 2...