... offshore teams and the failure of the buyer to control the project’s
pace and quality.
Who Is Using BPO and How? 43
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Given ... pace of work and reviewing the
finished product as it is delivered will enable the buyer to stay in control and
avoid additional costs and time.
42 BPO OVERVIEW
ch02_4307....
... governance. Compa-
16 2 EXECUTING AN OUTSOURCING PROJECT
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Who will be receiving my work output, and will he or she be able to un-
derstand it?
Will I be able ... e-mails, memoranda, company
newsletters, and employee portals. Managers should leverage multiple chan-
14 4 EXECUTING AN OUTSOURCING PROJECT
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... external
Identify and Manage the Costs of BPO 87
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the business case, the more likely that actions can swiftly and surely be con-
sidered and taken.
The findings ... deal with and man-
age change, and capability to communicate and work with persons from a
range of disciplinary backgrounds. Implementing the decision- making process
and...
... firms become acquainted, and a pilot project may be imple-
mented to test the relationship.
Identify and Select a BPO Vendor 11 1
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... from an
BPO Contracts 11 3
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11 2
Even when laws have been written down, they ought not always
to remain unaltered.
—Aristotle, author and philosopher
I
t is ......
... process. If possible, the client
BPO Contracts 11 9
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7 .1 highlights some of the issues to consider in making a decision to vest
project management responsibility ... (September
12 , 2002), p. 1; Bill Goodwin, “Dispute May Force Employers to Confront TUPE
Muddle in Court,” Computer Weekly (September 12 , 2002), p. 18 .
ch06_4307.qxd 8 /18...
... exist there. Under a much more restrictive concept called
Business Risks and Mitigation Strategies 19 1
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The system architecture designed for the BPO initiative ... capital and other resources to absorb the impact
of major strategic decision errors, SME executives and managers must be
CHAPTER
10
Business Risks and
Mitigation Strateg...
... breaks out in vendor country < ;1% 50% Mirror backup in
U.S.
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Customers, suppliers, and others external to the organization ... to expand its domestic market share through the use of
low-cost foreign labor. The business, formerly run only by the founder and
216 THE FUTURE OF BPO
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