... Goldratt), 26 2, 4 42 critical chain project management (CCPM)common cause variation, 25 2history of, 26 2 26 3 management approach to, 25 5 25 7overview, 25 1 25 2 29 4 322 10 Index.qxd 7 /2/ 03 9:35 AM ... prioritizing, 28 8work effort versus, 97–99 29 4 322 10 Index.qxd 7 /2/ 03 9:35 AM Page 454Index453email, 20 1 20 2phone use, 20 2with sponsors, 20 4with stakeholders, 20 5timing of information, 20 0upward ... becauseChapter 21 428 25 4 322 10 Ch21.qxd 7 /2/ 03 9:34 AM Page 428 Index463defined, 53identifying, 61–63increased revenue, 61recognition, 24 5success sliders, 29 2 29 3supervision, hygiene factors, 1 72 support....