everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 2 ppsx
Everyone Is a Customer - A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business pot
... business,developing relationships one interaction at a time. In iterative relationships (and all relationships are iterative),each relationship starts with an assumption about the needs andwants the relationship ... mantra—collaborate, collaborate, collab-orate. But what is collaboration and why is everyone talkingabout it?Collaboration has many meanings, depending with whomyou speak. Some call collaboration the ... puts collaborative relationships at risk.1❘ The Collaboration Imperative 17sumers. But in a Collaborative Community, value is exchangedbetween and among all business relationships so that everyone is...
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Everyone Is a Customer - A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business pdf
... as each customer sees a clear value proposition in a traditional customer business relationship. In the era of collaborative business, every relationship must bethought of as a customer relationship. A ... similar because of a shared interest they de-sire to have satisfied. All are hits and the connection is personal. 22 Part One❘ The Era of Collaborative Businesssumers. But in a Collaborative ... doing so. THE NEED TO COLLABORATEIt is the new business mantra—collaborate, collaborate, collab-orate. But what is collaboration and why is everyone talkingabout it?Collaboration has many...
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everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 2 ppsx
... the frequency of interactions and depth of information you mustbuild and maintain in your efforts to form successful collabora-tive relationships. The value creation process in the era of collaborative ... as each customer sees a clear value proposition in a traditional customer business relationship. In the era of collaborative business, every relationship must bethought of as a customer relationship. A ... time. In iterative relationships (and all relationships are iterative),each relationship starts with an assumption about the needs andwants the relationship is trying to satisfy and how the relation-ship...
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everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 3 docx
... Whenbuying and occupying a new home, we think of our needs asfinding the home, negotiating the deal, arranging the financing,obtaining insurance, selling our existing home, moving, estab-lishing ... have the mindset of an entrepreneur and the skillset of a choreographer. In the era of collaborative business, business is done in tradingcommunities where everyone is a customer. Everyone has ... andtiming.11 ❚ In the era of collaborative business, business is done in trading com-munities where everyone is a customer. Everyone has to have the mindset of an entrepreneur and the skillset of a choreographer.36...
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everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 4 ppt
... ordisclosed in a company’s financial statements. In fact, despite the existence of accounting standards for recording or disclosinginformation about intangible assets, traditional accounting mea-sures ... collaboration requires a win-win relationship. And a win-win outcome in a collaborative relationship meansboth parties realize strategic benefit. Thus, the real incentive for forming a collaborative ... ex-pensively validate or invalidate the critical assumptions they’vemade about how they intend to accomplish their goals.❚ The incentive for forming a collaborative relationship is a value proposition...
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everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 5 pdf
... sink is one in which the value accruing to you from the relationship is notcore, as is the case in a transactional relationship. However, un-like a transactional relationship, there is an intensive ... membersto the organization.And similar to a transactional relationship, a relationship in the collaborative quadrant is viable because it is a win-win for both parties.Thus, we can now see how all ... ontheir relationship; but keeping our focus on Dave and Max, wefind they are expanding the exchange of value between them andturning a transactional non-core relationship into a collaborativeone....
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everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 6 potx
... ten-ants into customers, thereby validating his assumption that com-111 Measuring the Value of Every Relationship CHAPTER 7 2. Is the rhythm of this relationship intensive?Future Relationship Assessment3. ... rating. Because the table has two cells with a value of 2, three cells with a value of 3, and two cells with a value of 4, the shading and shapes help track whether you chose, for ex-ample, a value ... exists and you7❘ Measuring the Value of Every Relationship 115FIGURE 7 .2 ❘ Relationship Scorecardquadrant, as Dave did with Max. We have also said that it willmost often take you several interactions...
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everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 7 ppt
... priority. His value is clear, and he hasalready indicated a willingness to give. Think of his relationship 7❘ Measuring the Value of Every Relationship 131financial planning decisions as she quickly ... otherparty and acceptance of the other party’s rights and interests. The creation of shared goals and strategy, especially in the initial stage of a relationship, facilitates collaboration on the ... offers you information about a competency that may help you in attaining customers 126 Part Two❘Purposeful CollaborationWe started this book by explaining that success in the era of collaborative...
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everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 8 ppt
... that all of the issues inherent at eachlevel are dealt with, or the desired collaboration won’t work. THE RISKS OF COLLABORATIONClearly, increasing the level of collaboration does haverisks. In ... In addition to the issue of information risk that is presentat all levels of collaboration, engaging in inter-entity processes,co-creation of value, or the sharing of resources and goals intro-duces ... freedom to share informa-tion and processes among disparate business systems.14 ❚ In addition to the issue of information risk that is present at all levels of collaboration, engaging in inter-entity...
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