everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 1 pptx
Everyone Is a Customer - A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business pot
... Currencies 11 2 The Relationship Scorecard 11 4Using the Process 11 8Digging Deeper 12 3Interpreting the Data 13 1 Value Is in the Eyes of the Beholder 13 5What Have We Learned? 13 5 18 ❚ Building Trusting, ... puts collaborative relationships at risk. 1 ❘ The Collaboration Imperative 17 sumers. But in a Collaborative Community, value is exchangedbetween and among all business relationships so that everyone is ... business,developing relationships one interaction at a time. In iterative relationships (and all relationships are iterative),each relationship starts with an assumption about the needs andwants the relationship...
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Everyone Is a Customer - A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business pdf
... as each customer sees a clear value proposition in a traditional customer business relationship. In the era of collaborative business, every relationship must bethought of as a customer relationship. A ... Jeffrey C., 19 45– Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman andJanice Twombly, with David Rottenberg.p. ... doing so. THE NEED TO COLLABORATEIt is the new business mantra—collaborate, collaborate, collab-orate. But what is collaboration and why is everyone talkingabout it?Collaboration has many...
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everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 2 ppsx
... use an iterative ap-proach to discovering and satisfying the needs and wants of 10 Part One❘ The Era of Collaborative Business 19 CollaborativeCommunitiesCHAPTER 2Because of the shift in ... the frequency of interactions and depth of information you mustbuild and maintain in your efforts to form successful collabora-tive relationships. The value creation process in the era of collaborative ... collaborative business is not easily quantified andcontrolled. This lack of analytical mechanisms puts collaborativerelationships at risk.❚ The lack of analytical mechanisms puts collaborative...
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everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 3 docx
... Whenbuying and occupying a new home, we think of our needs asfinding the home, negotiating the deal, arranging the financing,obtaining insurance, selling our existing home, moving, estab-lishing ... have the mindset of an entrepreneur and the skillset of a choreographer. In the era of collaborative business, business is done in tradingcommunities where everyone is a customer. Everyone has ... One❘ The Era of Collaborative BusinessWe started Chapter 1 by claiming that because of ad-vances in communications and information technolo-gies, the power in business relationships is passing...
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everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 4 ppt
... that produce increasing value for each party. 11 ❚ The key to collaboration is not the integration of data systems. It is the integration of human beings. It’s about relationships.4❘It’s All ... ordisclosed in a company’s financial statements. In fact, despite the existence of accounting standards for recording or disclosinginformation about intangible assets, traditional accounting mea-sures ... collaboration requires a win-win relationship. And a win-win outcome in a collaborative relationship meansboth parties realize strategic benefit. Thus, the real incentive for forming a collaborative...
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everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 5 pdf
... sink is one in which the value accruing to you from the relationship is notcore, as is the case in a transactional relationship. However, un-like a transactional relationship, there is an intensive ... membersto the organization.And similar to a transactional relationship, a relationship in the collaborative quadrant is viable because it is a win-win for both parties.Thus, we can now see how all ... ontheir relationship; but keeping our focus on Dave and Max, wefind they are expanding the exchange of value between them andturning a transactional non-core relationship into a collaborativeone....
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everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 6 potx
... ten-ants into customers, thereby validating his assumption that com- 11 1 Measuring the Value of Every Relationship CHAPTER 72. Is the rhythm of this relationship intensive?Future Relationship Assessment3. ... exists and you7❘ Measuring the Value of Every Relationship 11 5FIGURE 7.2❘ Relationship Scorecardquadrant, as Dave did with Max. We have also said that it willmost often take you several interactions ... the value ratingto a 5, representing a high value/ actual currency. THE RELATIONSHIP SCORECARDUsing this value rating system combined with your goals,you can measure the value you are receiving,...
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everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 7 ppt
... priority. His value is clear, and he hasalready indicated a willingness to give. Think of his relationship 7❘ Measuring the Value of Every Relationship 13 1financial planning decisions as she quickly ... especially in the initial stage of a relationship, facilitates collaboration on the level of the individual and on the level of the community as a whole. Assuch, a common business understanding ... Rememberthat in a collaborative relationship strategic value flows in bothdirections, and as such each party needs to trust the other partyor otherwise the information required for the collaborationwon’t...
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everyone is a customer a proven method for measuring the value of every relationship in the era of collaborati phần 8 ppt
... freedom to share informa-tion and processes among disparate business systems. 14 ❚ In addition to the issue of information risk that is present at all levels of collaboration, engaging in inter-entity ... co-creation of value; and (4) shared re-sources and goals.9 ❚ The basic level of collaboration in many instances is automated dataexchange among individuals and/or organizations. 10 ❚ Inter-entity ... President Abra-ham Lincoln was assassinated in April 18 65, it took the citizens of England two weeks to learn of his death. When the Japanese at-tacked Pearl Harbor in December 19 41, every country in...
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