... 1 38 wants versus needs, 85 , 86 , 93, 94Networking, 27, 28, 32, 2 28 and unqualified prospects, 37, 38 Newsletters, 26, 182 , 1 98, 201Newspapersarticles about prospects, use of, 43articles for, ... 100Lincoln, Abraham, 2 18 Listening skills, 66– 68, 209, 210active listening, 90, 91 and creating wants, 86 89 importance of, 87 levels of listening, 87 Loyalty, 135, 136brand loyalty and consistent ... 1 18 Customizing services, 81 Cycle selling, 180 – 182 Danko, William D., 31, 32Databases, 18 Davis, 197Day Casebeer Madrid & Batchelder, LLP, 81 Decision influencersapproaching, 58, 59and...