... Kaplan, Y.C. (20 07). A new framework for service supply chains. The Service Industries Journal, 27 (2) , 105 -24 . Supply Chain Management – Pathways for Research and Practice 12 Hines, P., ... Chain Management – Pathways for Research and Practice 28 To summarize, quality management practices are associated with supply chain performance improvements. Therefore, quality management and ... invoices. Supply Chain Management – Pathways for Research and Practice 16 2. Literature review A. Service Supply Chain Baltacioglu et al. (20 07) defines service supply chain (SSC) as...