THE ASSERTIVENESS POCKET BOOK phần 9 ppt
THE ASSERTIVENESS POCKET BOOK phần 9 ppt
... have the ‘pudding’ first, hoping that they will do the decentthing and give us what we want. If only life was that simple! 89 ASSERTIVENESS SKILLSWHENThis is another conjunction which is the ... response to the request is to put up a fog.Listen to what the person says, and decide whether or not you wish to comply. If not,then using their words, or similar, acknowledge their need but ... ambitious targets - start with acorns and let them growslowly into oaks. Go for small increments of change and build on them. 92 ASSERTIVENESS SKILLSIF The conjunction ‘if’ is exceptionally powerful...
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THE ASSERTIVENESS POCKET BOOK phần 1 pot
... relationships● At work the person doing the job is the one who can make the most significant contribution to improvements on the job● The political value and power behind the equality movement ... honest with ourselvesand with others.When we are honest with ourselves and with others we are able to achieve what we wantwithout compromise.7 THE ASSERTIVENESS POCKETBOOKBy Max A. Eggert Drawings ... pursue what they want3NEEDS OF OTHERSOUR NEEDSNEEDS OF OTHERSOUR NEEDSNON ASSERTIVE ASSERTIVE AGGRESSIVEINTRODUCTIONKEEPING A BALANCEIn assertiveness we balance the needs of others with...
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THE ASSERTIVENESS POCKET BOOK phần 2 doc
... enough to make you realise that:a) if they say no, they are unlikely to reject you personally, and b) if they do want to reject you then the price of their friendship is too high anyway13THREE ... look at these three options:● Non-assertion● Aggression● Assertiveness so that we can recognise them in ourselves and be able to manage them constructively.10THREE BEHAVIOUR TYPES 9 THREE ... rejectionThis is the extreme version of fear of upsetting others. If we upset someone by askingfor what we want, we fear they will withdraw their regard for us and reject us altogether.● In any...
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THE ASSERTIVENESS POCKET BOOK phần 3 ppsx
... selfish. They know what they want and like, anddisregard the needs of others in satisfying their own needs.Aggressive people think of themselves as superior beings. They think they are OK and the ... expressing them● Easily and frequently finds fault with others● Continually works to personal agendas at the expense of others● Rarely feels aware of the needs or feelings of others● Competes ... superior beings. They think they are OK and the rest of the world is not. They voice their opinions and needs, and behave as if othersdo not matter. The origin for aggressive behaviour is complex. Perhaps...
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THE ASSERTIVENESS POCKET BOOK phần 4 pot
... from others● Expect to use these rights without being asked to justify your behaviour● Encourage others to use these rights for themselves● Expect society to support you in the exercise of these ... judge of their own behaviour independent of the goodwill of others● Get what they pay for● Change their mind● Decide whether or not to assert themselves37RIGHTS & RESPONSIBILITIES3534THREE ... our reality, then we must perceive ourselves in the right way. One way to do this is through the use of affirmations.If you keep telling yourself you are something then that is the way your...
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THE ASSERTIVENESS POCKET BOOK phần 5 pot
... receive from othersChange my mind Help others reach conclusions about their experiences of the worldDecide whether or not to Allow others the freedom to choose how assert myself they behaveRIGHTS ... use their time in the way that they wantAsk for what I want Encourage others to fulfil their needs47RIGHTS & RESPONSIBILITIESCORRESPONDING RESPONSIBILITIESRIGHT RESPONSIBILITYI have the ... of othersExpress opinions and feelings Welcome the opinions and feelings of othersSet my own goals Help others to work to their goals and objectivesRefuse a request or say ‘no’ Encourage others...
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THE ASSERTIVENESS POCKET BOOK phần 6 ppsx
... disadvantages might there be for you in continuing with it?7. Think whether or not you wish to change your behaviour; what would be the advantages to you?8. Make the decision whether or not to ... act on your decision. 59 ASSERTIVENESS SKILLSHANDLING CRITICISMCriticism is useful because it provides feedback on the effects of your behaviour, and youcan decide on whether or not it is beneficial ... procedure or checklist to help you dealwith it.1. Is the person qualified to make the criticism; do they know you well enough?2. Is the behaviour being criticised something it is possible...
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THE ASSERTIVENESS POCKET BOOK phần 7 doc
... feel the need to criticise others, then treat them in the way you would like to be treated.● Only criticise behaviour the person can change● Be as specific as you can● Be able to give other ... briefly my position and the reasons for it ’If there is going to be any sensible discussion, the other person has to let you put yourcase. If they are not prepared to listen then you are wasting ... of similar behaviour by the other person● Make the criticism as soon after the ‘behaviour’ as possible; otherwise it will not be helpful - do not be drawn into ‘and another thing’ accusations●...
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THE ASSERTIVENESS POCKET BOOK phần 8 pps
... just the situation itself. It tells the other person directly the effect theirbehaviour is having on you.73 ASSERTIVENESS SKILLSBROKEN RECORD EXAMPLESExample 2You: ‘I’m not satisfied with the ... ‘I want you to be on time’ The strength of these statements is that they let the other person know your exactposition and what you expect. They don’t have to guess. They can only say ‘Yes’, ‘No’or ... sense they would know’ The process or structure of asking for what you want is very simple. The components are:● The person’s name● What you want● Why you want it● When you want itplus● The...
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THE ASSERTIVENESS POCKET BOOK phần 10 pps
... PocketbookTeamworking PocketbookTelephone Skills PocketbookTelesales PocketbookThinker’s PocketbookTime Management PocketbookTrainer Standards PocketbookTrainer’s PocketbookPocketfiles/OtherLeadership: ... Training PocketbookMarketing PocketbookMeetings PocketbookMentoring PocketbookMotivation PocketbookNegotiator’s PocketbookPeople Manager’s PocketbookPerformance Management PocketbookPersonal ... THE MANAGEMENT POCKETBOOK SERIESPocketbooksAppraisals Pocketbook Assertiveness PocketbookBalance Sheet PocketbookBusiness Planning PocketbookBusiness Presenter’s PocketbookBusiness...
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