... de-scribe The Cycle of Knowledge-Creation: “Like theories, the tree’s roots are invisible,and yet the health of the root system determines the health of the tree. The branches are the methods ... agents ofchange, according to Gladwell, are the Law of the Few, the Stickiness Factor, and the Power of Context. We call these the people, the process, and the environment.People. “In a given process ... (processes) and packagethem to fit the needs of the people and the organization; and they unceasinglywork the environment through constant and thorough communications andcoaching. There is no one right...