... 10 3 10 4training trends, then and now,9 11 PAGE 230train -the- trainers, 17 7 17 9videoconferencing, 94–95videosuse in the classroom, 11 0 11 3producing, in-house, 11 1 11 3 10 916 $ INDX 10 - 21- 04 ... 10 7– 11 0, 11 3 11 6, 12 3 12 5, 13 4– 13 5, 13 6 13 7activities and exercises, 12 3 12 5dealing with difficult behavior, 11 3 11 6diversity, 13 6 13 7humor, 13 4 13 5impact in, 10 8 11 0low-tech training, ... them focused, 11 8 12 0today’s, 6–9trainersaligning with the organization, 21 characteristics of, 5–6, 13 2 13 4, 17 7 18 0professional development, 17 9 18 0tips for, 13 2 13 4training of, 17 7 17 9training,...