... increase the market share of VNA in Vietnam, in the the region and in the world.1.4. Research questionsThis research to be done to find out the factors impacting on the customer satisfaction ... Ground service quality and In- flight service quality on Vietnam Airlines customer satisfaction. Thus, the research questions are:1. Which factor affect Vietnam Airlines customer satisfaction? 2. ... make some thing online. Regular check -in is still available in smaller airports,leisure destinations. In addition, there are other options such as check -in online, viacheck -in machines at the...