... efficiency and involved a 24%reduction in staffing levels.9 Australia and New Zealand Banking Group Limited – 1997 Annual Report Summary Australia and New Zealand Banking Group Limited recorded ... applicable25 Australia and New Zealand Banking Group Limited – 1997 Annual Report (left to right)DR R S DEANEPhD, B Com (Hons), FCA, FCIS, FNZIMChief Executive and Managing Director, Telecom New Zealand ... Assets15 Australia and New Zealand Banking Group Limited – 1997 Annual Report service to high net worth customers. Priority banking will provide enhanced service levelsto the next tier of customers. Mortgage...