... Students can be considered a consumer? According to him, this is a notion is controversial, especially in the context of Vietnam, which was much influenced by Confucianism and the concept does ... "customer" (Department of Testing and quality control of education, 2008) 25The first is a macroeconomic concept and the main things to consider; Overall level of resources for higher ... evaluated through a number of criteria such as standards, specific level or reliability. The core concept of quality measured by the worth for money is the concept of responsibility. The public...