... Technip“Customers need to know the value they will receive and how they will receive it. Thull’s insights into the complex sale and how to clarify and quantify this value are remarkable—Mastering the ... training, 55, 2 04 Self-assessments, 2 04 Self-commoditization, 28, 33 48 adversarial trap in, 44 47 comprehension trap in, 36– 40 , 47 and conventional selling, 47 48 decision trap in, 34 36, 47 presentation ... Jack McGrath, and Sandeep Dayal, ‘ How to Brand Sand,’’ strategy þ business, April 1, 1998. 4. Brendan Matthews, ‘‘Plane Crazy: The Joint Strike FighterStory,’’ Bulletin of the Atomic Scientists...