... and
practicing management you don’t know what you don’t know about work
or organizing it.
Going “inside” work
Looking at work through a management lens today, what you see are
the six Ds: documentation, data, ... problem.
24
What does he actually
Getting into work
19
this is where I want to change metaphors. Because I want to emphasize that
this is the way you look at work...
... conversation generates its own possibilities for action. Opportu-
nities that weren’t there are created by the conversation, in the con-
versation, with each conversation generating a unique combination ... brainstorming, and strategizing.
The heart and structure of project work is networks of conversations.
34
Beyond Management
Here is a paradox for me: we have all the pieces that m...
... 6
Knowledge -work in close-up
What is knowledge -work?
It may be one of the great paradoxes of work life that we spend so much
time at work but have so little to say about the nature of work. In business
books, ... schedules of classes, and devise exercises
68
Beyond Management
Mgr 21
Mgr 11
Mgr 12
Mgr 13
Mgr 14
Mgr 15
Mgr 45
Mgr 44
Mgr 43
Mgr 42
Mgr 41
Mgr 22
Mgr 23
Mgr...
... and what they can do. Then, the sense of what
they’ll do—their work emerges, bit by bit, conversation by conversation.
Usually, as this happens, a network grows along with their conversations.
“I’ll ... Whether people are working in small
82
Beyond Management
from originality of thought, expression, etc.; imaginative,” is exactly the
right word for this work.
6
What is more creat...
... also
desirable?
125
110
Beyond Management
requires a change in values, beliefs, or behavior.” Add “relationships”
and you have a neat summary of why the work of organizing is seldom
straightforward.
22
The work ... investigated the attacks on the World
Trade Center and the Pentagon that took place in September 20 01 found
that security and intelligence organizations (of which the...
... person-to-person, relationship -by- relationship. For the sake
of good work, for our humanity, and, perhaps, for the future of humanity
this matters a great deal.
21 0
Beyond Management
for exact benchmarks of ... Networks
and Communities of Practice,” OD Practitioner 32, no. 4 (20 00) available at OD
Practitioner Online, http://methodenpool.uni-koeln.de/communities/∼ %20 OD %20
Prac...
... of ’Network’: Some Implications for
Interorganizational Theory and Research Practice.” In University of Bath School of
Management Working Paper Series # 20 06. 12. Claverton Down, Bath, 20 06.
Kriedte, ... destroyed by the Deepwater Horizon disaster in 20 10.
29 . One of the enduring narratives in management, possibly a hand-me-down from
Taylor’s distaste for workers, is that “people...
... 66
6 .2 Diagram of an organizational network 68
6.3 The standard view of what happens in networks 70
6.4 Some knowledge workers at work 72
7.1 Comparing organizing with technical work 93
8.1 Work ... about work 120
Nursing practice: the work of caring 122
Bringing back care 123
10 In search of low-control organizing practices:
community, care, cooperation, and commitment 125...
... and
practicing management you don’t know what you don’t know about work
or organizing it.
Going “inside” work
Looking at work through a management lens today, what you see are
the six Ds: documentation, data, ... beyond management,
by finding new practices: practices for organizing knowledge -work that
are good for knowledge -work. To get there we need to know more about
kno...
... 6
Knowledge -work in close-up
What is knowledge -work?
It may be one of the great paradoxes of work life that we spend so much
time at work but have so little to say about the nature of work. In business
books, ... about work or from what we pay atten-
tion to. In Figure 5 .2, the text over the right brain is almost invisible, as
a reminder that the work of organizing doesn’t cou...