... Pathways for Research and Practice 28To summarize, quality management practices are associated with supply chain performance improvements. Therefore, quality management and supply chain management ... (2004), “Lean Supply Chain Best Practice Process Benchmark Framework”, APICS, Oracle, Southern Georgia University, Supply Chain Vision Supply Chain Management – Pathways for Research and Practice ... Kaplan, Y.C. (2007). A new framework for service supply chains. The Service Industries Journal, 27(2), 105 -24. Supply Chain Management – Pathways for Research and Practice 12Hines, P., Holweg,...