... delivery.All managers, irrespective of where or what they manage,perform four generic tasks. These include planning, organ-izing, leading and controlling. Planning involves defininggoals and mapping ... organizingentails arranging and coordinating human, material andinformation resources aimed at achieving desired goals;leading involves motivating others to achieve organiza-tional goals and ... audience of clinicians, educationists andhealth management experts, defined a list of health man-agement competencies and performance indicators toassist in the development of training programs in...